What is the exact driver i am to be using for this card, everything i am trying is crashing.
Yep the 15.15 driver should do the trick. When I installed my R9 390 by Gigabyte I installed it without removing the old software for my 7870. Once everything was in place, turned it on and installed the new 15.15 driver as a clean install. Been stable and clean so far. I haven't experienced the sleep profile issue some have reported either. Computer acts normal and the graphics are flawless for me.
Win 7 Pro 64
Intel i7 4790k cooled with a Corsair H60 Push/Pull Liquid Loop system
Gigabyte Z97X Black Edition Motherboard
R9 390 Gigabyte G1 8GB
32 GB of G.Skill RipJaw @1600
500GB Samsung 850 EVO SSD (Main OS and Apps)
1 TB SSHD by Seagate (Games drive)
2 TB WD Black HDD (Movies, Music, Documents)
750W Thermaltake PSU Modular
Rosewill Blackhawk Gaming MidATX Tower
Didn't help here.
I also tried almost everything. I even went throug various potential fixes with the MSI support.
Problem: Game (Final Fantasy XIV with DX11 and max. graphic settings) crashes sporadically with blackscreen and a message that the driver stopped working.
I still get blackscreens and driver crashes (at least my OS is quite fast again), but only in combination with DX11 and FFXIV. I didn't try games like Batman: Arkham Knight or GT5 in 4k so I have no comparison there and can't tell if it's a problem the driver experiences when it actually has to work for it's money, but DX9 on FFXIV with max. settings works quite well without any Blackscreen interruptions so far.
I'd really appreciate any usefull advice or experience here, because I don't know what to do anymore.. and it seems the MSI support has no clue either.
Hi, I have the same problem with my MSI 390X 8gb. I had an nvidia card before and I made sure the drivers for that card were deleted and manually cleaned the registry as well.
The drivers crash when I'm playing Ubisoft's The Crew. It says “Display driver stopped responding and has recovered”. I googled it and found a dedicated support page for this error.
These are the things I did to try and solve the issue.
My hardware is listed below:
How can I solve this?
Thank you in advance,
Sorry mate,this thread is more about which correct driver to install,not gaming problems with driver.
There is a thread relating to DX11/FFXIV,check that out(maybe more helpful to you to move your post there),and,sorry,can't otherwise help.
Your link shows "error-not found" for me,and I cannot find 15.20 driver(still shows 15.15 for me),on amd driver page..
Also,see my previous post.You may also want to move your post,or,.start a thread with it..
Edited 7pm 29/6:-Websearch found ref. to modded Win 10 15.20 drivers.
The 15.20 drivers would be on the driver disk that came with the card.
I have an Asus r9 390x, the only problem I had was when I first installed it with old drivers still on PC.
My OS is on it's own ssd so a simple format and fresh install using driver disk that came with card sorted everything out for me.
Hexero, try using the driver on the disk instead of downloaded drivers from AMD. Hope this helps.
Well, initially I installed the 15.20 drivers from the disc that came witb it. Then I used the express uninstall on the amd install manager to uninstall all amd software, including the installer. Then I used DDU uninstaller to uninstall and delete all leftover stuff from amd in safe mode. At last I installed the downloaded one, 15.15. Still the same issue persists.
Which application(s) is crashing? So far the major ones observed by several users include FFXIV Heavensward DX11 and Witcher 3.
I have an Asus r9 390x
Interesting,asus do list 15.20 driver.but others don't,curious.
Any comment on this,just so we non 300 users don't give misinformation on current correct driver.
The driver to download and use the for the R7 and R9 300 series (and the Fury X) is Catalyst 15.15.
It always crashes when playing The Crew. The Witcher 3 and an other racing game work fine, but not The Crew.
I have the same problem (XFX R9 390).
Catalyst 15.15 from AMD page doesn't work at all (I get a black screen after Windows logon).
Catalyst 15.20 from XFX driver DVD works, but I get driver crashes in GTA5, ARK: Survival Evolved & in UE4 "Paris" Demo (always at the same place, when entering the bathroom).
GTA5 in DX10 mode works without crashes.
Today, I've bought a new power supply (Be Quiet! Straight Power 10 600W) - same situation.
I've underclocked the GPU/VRAM to 600/750 MHz - same problem.
the driver must be the cause...
The Crew is a DX11 game so it seems it might be similar to the issue found with other dx11 games crashing. R9 300 series drivers definitely needs an update soon as this could tarnish the whole 300 series.
For those running into driver installation problems where the screen turns black after the login screen.
The issue is caused by windows identifying the card as R9 200 series. The card is not compatible with that so it locks out. To fix the issue:
1) Boot into safe mode.
2) Put the CD that came with the card in the optical drive.
3) Go to Device Manager -> Display adapters -> R9 200 series. Right-click the R9 Series listed under the display adapters and select 'Update Driver Software'. Choose Browse my computer for driver software and point it to the CD.
Hey Mark,whats the story on these so-called 15.20 drivers being supplied(getting really confused here).
Ill be honest, i haven't been keeping up on this new driver set. I believe they are the windows 10 driver set which may include occulus, dx12, and any new tech AMD is incorporating with win 10. This is definitely an amdmatt question. Matt help!
I'm afraid i cannot comment on anything that we've not officially announced, this includes unannounced or unreleased drivers.
The current recommended drivers for the R7 and R9 300 series and Fury X are Catalyst 15.15.
We have Windows 10 drivers available via Windows update. As the Windows 10 launch date approaches, we'll have a Windows 10 driver ready for showtime, availabe for download via our website.
So, then I'll have to switch back to my geforce 750ti, put my r9 390 on the shelf and wait for a stable driver... -.-
The 14.12 should be stable on all platforms. You may have a faulty card, but first i would addres a potential, bad driver install, 3rd party software interfereing, or known issues.
What operations/games are you trying to run that are failing?
Are you sure the CD driver includes 15.20?
Is any part of your computer overclocked?
This was right after I had installed a new MSI 390X 8gb and the drivers from the cd. Of course we're sure lol.
The CD includes some drivers with the label 15.200 something. It is dated from 5/5/2015. The 15.15 ones on the website are more recent since they were made available in June.
The issues with DX11 games crashing seems to be driver related rather than hardware. The fact Gordon is able to get to the windows login screen indicates that there is no problem with the actual hardware.
I strongly believe if AMD's driver team could port the 14.12 Omega drivers to support the 300 series, that would fix many of these issues. They should use the forked driver currently known as the 300 series driver (15.15) for Win10 or label it as a beta driver. Then release the 14.12 drivers as the official/supported driver for the R7/R9 300 series on Windows 7 and 8/8.1.
It would seem, since the beta drivers, there have been attempts to improve things and prepare for Win10. During that process multiple things have broke, since none of these issues seem present in the the Omega drivers.
Yes, this driver is definitely from XFX DVD, I made a screenshot of CCC and GPU-Z:
I'm pretty sure the hardware isn't faulty, because some applications run without problems:
-Space Engine (openGL)
-GTA5 (DX10 mode)
-Unigine Valley Benchmark (ran a loop for ~1 hour)
applications with driver crashes:
-ARK: Survival Evolved
-GTA5 (DX11 mode)
-Unreal Engine 4: Paris Demo (good to reproduce! crashes when entering the bathroom)
Nothing is overclocked in my PC, even massive underclocking didn't help...
Have the same Problem with GTA5.
Did you try the catalyst 15.15? seems not to help.
Retrieving data ...