I just got done trying to change coolers on my 2700x. After removing the latches, the heat sink would not pull off the CPU with a normal amount of force. I slighted turned the cooler to the left and right to try to break the seal. When it would give, I gently pulled straight up. However,the CPU had melded with the heatsink and was ripped out during removal. I have a couple of bent pins on one corner. I assume AMD is going to tell me to kick rocks as far as warranty goes but I figured I would check.
I've been building computers since my late teens and i'm now in my 30s. I would not consider myself a novice.
schlitzbull, sounds like you were using liquid metal for TIM - known to destroy AMD processors. This is a user forum and most who help here do not work or speak for AMD (I certainly do not). Please open an AMD Online Support to contact AMD. I think if you post a picture here of your socket, then someone will comment. Good luck and enjoy, John.
I used the thermal paste that came on the cooler. Ive already opened a tickey, was just curious if anyone on the forums had gone through this before.
how do have the idea he used liquid metal paste?
i ripped out my older FX cpu too... i am sure that it was because of the FACTORY APPLYED TIM on the boxed cooler. these pre applyed thermal "pads" are much harder than actual paste, especially when cold and old.
first thing on my ryzen was removing the factory thermal paste.
i am VERY careful when i remove AMD coolers. let the system run hot so paste is softer.
my fx cpu/socket was fine after beeing ripped out.
i am very sorry, maybe you can bend the pins straight with a mechanical pencil? look for tutorials
I hope we get a better (ripp out proof like threadripper or intel) socked design some day. warrany should cover this!!
Tech suppory just responded with their warranty information and bolded
"incorrect installation". I was hesitant to buy AMD in the first place.
Never again. Its too bad too because it was a nice CPU.
LoL, You knew they were going to say that. When the Ryzen was ripped out and damaged it was due to Customer Error which nullifies the Warranty.
Try bending the pins back again. From my experience it probably will break unless you find a way to bend them back without breaking. They are very fragile since they are so tiny and thin.
Not sure exactly how that that is customer error. Unless by design the
cooler should rip out the cpu. I even made sure the CPU was in use prior to
removal. Temps hovering in the mid 60s. It is whatever. Ill mess with the
pins later this week. Same thing happened with Kyle at . But im sure hes
just a noob just like me.