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micplayzmc
Journeyman III
Journeyman III

How long do RMA forms take for a response?

Hey all,

 

I recently RMA'd my 3700x (memory controller defected) around 2 days ago, and I am just wondering if they reply on email and how long they take to reply. Thanks!

 

T/N: {ticketno:[8201022806]}

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10 Replies
micplayzmc
Journeyman III
Journeyman III

Re: How long do RMA forms take for a response?

Bump

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micplayzmc
Journeyman III
Journeyman III

Re: How long do RMA forms take for a response?

Bump, can someone help me? Thanks.

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rumple
Adept II
Adept II

Re: How long do RMA forms take for a response?

I wish they would respond to you.  This isn't giving me a warm fuzzy feeling.  IF we can drop the last generation CPU in the same hardware and it runs fine... EVERY customer will RMA their CPU if it has problems when it is installed, and customer support is too busy selling GPUs to avoid a class action lawsuit.  My advice is to send a USPS certified, notarized letter requesting service, and keep track of the dates and times. That way when they continue to make excuses about QVL lists, drivers, and user errors, you will be able to follow through with legal facts regarding the lemons.  

mrsense
Adept II
Adept II

Re: How long do RMA forms take for a response?

For me, they responded within a week.  However, they try their best not to approve the RMA.

I'm having the high temperature issue with my 5800, so are many others.  They asked to provide a lot of information that it's started to frustrate me.  I know it's their job and protocol, but at this point, I'm just returning the cpu to the store and buy it again.

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pokester
Esteemed Contributor III

Re: How long do RMA forms take for a response?


@micplayzmc wrote:

Hey all,

 

I recently RMA'd my 3700x (memory controller defected) around 2 days ago, and I am just wondering if they reply on email and how long they take to reply. Thanks!

 

T/N: {ticketno:[8201022806]}


@amdmatt  may be able to look up your number and help you. 

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Earnhardt
Paragon
Paragon

Re: How long do RMA forms take for a response?

Have any of you noticed anything going on in the world lately? Things might just take longer than normal,so relax.

amdmatt
Community Manager
Community Manager

Re: How long do RMA forms take for a response?

Hi. 

I checked your RMA and we sent you a response on the 22nd, however we did not hear back from you. 

Your RMA is now closed. 

If you believe this is in error, please submit a new RMA claim and we will review it. 

https://www.amd.com/en/support/kb/warranty-information/rma-form

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rumple
Adept II
Adept II

Re: How long do RMA forms take for a response?

"Have any of you noticed anything going on in the world lately? Things might just take longer than normal,so relax."   You know what, you're doing nothing productive, yourself.... You're implying that we lack the observational skills to recognize a pandemic.   You're not contributing anything helpful.   You're actually worse than me right here, and I don;'t appreciate that you went out of your way to troll me.   You should take your own advice and stay out of this.

 

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Earnhardt
Paragon
Paragon

Re: How long do RMA forms take for a response?

Thank You for being aware. It is appreciated.

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