PC Processors

[JimmyC888]

I found out my 5900x was faulty after replacing my PUS, Motherboard, RAM, and GPU the problem persisted. I finally replaced the CPU 5900x with a 5950x and the problem went away, so I'm certain the CPU is faulty. I went to start a warranty claim but it seems like the OPN 100-000000061 isn't found? I clicked on the Processor in a Box warranty link.

I purchased it in July 2021 so I think it should still be under warranty for a few more months.

[misterj]

JimmyC888, warranty service is here. Online support is here. Good luck, John.

[elstaci]

Yes you are correct your 3 year AMD Warranty expires on July 2024 if that is the date on your receipt.

Your 5900X did come in a official AMD Retail box correct?

Warranty normally goes by the processor's Serial Number printed on the CPU itself.

Reason why I ask this is CPU WORLD's part numbers for both Retail and OEM/TRAY:

CPU part numbers

100-000000061 is an OEM/tray microprocessor 100-100000061WOF is a boxed microprocessor without fan and heatsink

The OEM/TRAY has no AMD Warranty while the boxed processor does.

Here is AMD Support website showing how to identify a official AMD Retail Box: https://www.amd.com/en/support/kb/warranty-information/pib-authenticity

from above link:

The Serial Number on the processor should match the Serial number on the outside of the box label.

Possibly you inputted wrong data in the Warranty form.

Either way open a AMD SUPPORT - Warranty ticket and verify your CPU Serial Number is a Retail version and not a OEM/TRAY version and explain the issue you are having with filling out the AMD Warranty form online.