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PC Processors

blindpanic
Adept III

Weekly BSOD R5 3600 / ASUS X570

I've been troubleshooting this PC on and off for 6 Months:

GPU: RX 5700 Reference

CPU: R5 3600

Motherboard: ASUS Prime x570 Pro (AGESA 1.0.0.3ABBA)

RAM: CMK16GX4M2B3200C16W (DOCP Enabled)

PSU: 750w

Operating System & Version: W10 Pro 1903 (19362.356)

GPU Drivers: All of Them

Chipset Drivers: 1.8.19.0915

Background Applications: Blue Iris, Firefox, Spotify, Anaconda

Here is a summary of the crashes over the past several months and changes to software

10/02/2019 - Unable to produce minidump
10/02/2019 - 0x00000116 - VIDEO_TDR_ERROR
10/03/2019 - 0x000000d1 - DRIVER_IRQL_NOT_LESS_OR_EQUAL
10/05/2019 - 0x00000153 - KERNEL_LOCK_ENTRY_LEAKED_ON_THREAD_TERMINATION     
10/06/2019 - 0x00000139 - KERNEL_SECURITY_CHECK_FAILURE     
10/06/2019 - 0x00000050 - PAGE_FAULT_IN_NONPAGED_AREA    
10/07/2019 - 0x000000c7 - TIMER_OR_DPC_INVALID     
10/09/2019 - Installed 19.10.1 without Radeon Settings
10/09/2019 - Windows Update
10/09/2019 - 0x0000003b    - SYSTEM_SERVICE_EXCEPTION
10/11/2019 - 0x0000007e - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
10/12/2019 - Installed StoreMI driver 1.5.0.2157
10/12/2019 - Installed RAID driver 9.2.0.127
10/12/2019 - Disk errors began appearing (Disk 2 has the same disk identifiers as one or more disks connected to the system. )
10/14/2019 - 0x0000007e - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (e1i65x64.sys)
10/14/2019 - Installed Latest Intel LAN driver from intel directly
10/14/2019 - Stopped Blue Iris Service
10/15/2019 - formated 1TB SATA drive and converted to GPT, reassigned drive letter.
10/27/2019 - Black screen while shift-tabbing steam overlay off (Display driver amdkmdap stopped responding and has successfully recovered.)
10/27/2019 - Black screen in FS19/Netflix (Display driver amdkmdap stopped responding and has successfully recovered.)
10/27/2019 - DDU in safe mode removed Radeon 19.10.1
10/27/2019 - Installed Radeon 19.10.2 w/o settings, no ethernet, no virus protection
10/27/2019 - Switched from 1 PCIe 8+6 cable to 1 PCIe 8 and 1 PCIe 6 cable
11/05/2019 - 0x0000003b    - SYSTEM_SERVICE_EXCEPTION (firefox, fltmgr.sys)
11/11/2019 - 0x0000000a - IRQL_NOT_LESS_OR_EQUAL  (ntkrnlmp.exe)
11/27/2019 - 0x0000003b    - SYSTEM_SERVICE_EXCEPTION (BrMfcMon.exe,ntkrnlmp.exe)
12/06/2019 - 0x0000003b    - SYSTEM_SERVICE_EXCEPTION (svchost.exe,ntkrnlmp.exe)
12/08/2019 -             - APC_INDEX_MISMATCH (firefox.exe,ntkrnlmp.exe)
12/11/2019 - 0x0000000a - IRQL_NOT_LESS_OR_EQUAL  (ntkrnlmp.exe)
12/30/2019 - 0x0000000a - IRQL_NOT_LESS_OR_EQUAL  (ntkrnlmp.exe)
01/02/2020 - 0x0000003b - SYSTEM_SERVICE_EXCEPTION
01/07/2020 - 0x0000000a - IRQL_NOT_LESS_OR_EQUAL

01/08/2020 - Installed Radeon 19.12.13

01/08/2020 - Installed x570 Chipset Driver 1.11.22.454

01/08/2020 - Installed ASUS BIOS 1405

I would have RMA'd already but it's so difficult to know which part is the culprit.  I don't have any extra components compatible with this system to test. It seems like these problems are widespread.  I've simultaneously re-opened my AMD support ticket.

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1 Solution
blindpanic
Adept III

I have figured out this is a defective R5 3600 CPU.  A prime 95 small fft L1/L2/L3 cache benchmark had one core failing out early in the test.  My 3600 was in the first batch and I've heard there are issues with the L3 cache.  I have submitted an RMA and will mark assumed answered.

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5 Replies
blindpanic
Adept III

I have figured out this is a defective R5 3600 CPU.  A prime 95 small fft L1/L2/L3 cache benchmark had one core failing out early in the test.  My 3600 was in the first batch and I've heard there are issues with the L3 cache.  I have submitted an RMA and will mark assumed answered.

How did the RMA go? I've been having occasional BSODs, hitching in games, freezing in games with my R5 3600 too. So out of curiosity I ran the same test as you did in Prime95 and funnily enough, one core errored out within a second of the test starting. To rule out memory, I tested my RAM at XMP and no errors after 100% task scope on all 12 threads (took 45 mins). I recognise a few of your BSOD error messages too. Think I should RMA it?

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RMA was smooth though it did take maybe a month.  Absolutely do the RMA, your processor is flawed and you paid for one that isn't.  When I emailed support about an RMA and told them it failed that test and supplied them with a list of BSODs they pretty much started the RMA immediately.  I personally didn't want to not have a PC for a month so I just bought another 3600 and sold one of them when the RMA came back. My PC has been 100% stable since removing the bad CPU.

Thanks for the update - very helpful info! I'll have to think about how I'll go about minimizing my pc downtime, but yes I think I will go for an RMA once I can get some more BSOD messages and stronger evidence.

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blindpanic
Adept III

Just be sure to do it while you can.  If you keep that processor you will regret and won't ever be able to sell it. You can get a R3 3200G for $100 and they are selling for $70-85 used on eBay for the interim. I think I lost $20 buying and selling a 3600 but it was well worth having a computer for a month.  You could also take this as an advantage to upgrade and buy something you'd rather have and just sell the 3600 when it comes back from RMA.