PC Processors

[duguidsp1]

Hi All,I am having some issues:

Set up:

ASUS TUF Gaming B650-PLUS WiFi Socket AM5 (LGA 1718) Ryzen 7000 ATX

CORSAIR VENGEANCE DDR5 RAM 64GB (2x32GB) 5200MHz CL40

Radeon RX 570 256-bit 8GB GDRR5

AMD Ryzen 5 7600X

Recently my computer was fine, then suddenly it was refusing to boot, getting stuck with a solid white VGA light lit up. I tried reseating the RAM, and removing the GPU and using the integrated GPU, making sure the monitor was on before booting etc. I sent the motherboard back to Asus and they couldn't repeat the error, I tried switching out the power supply, etc.

Any ideas?

If the processor is the issue, how do I contact AMD about the warranty? I tried their site but kept getting redirected to completly wrong areas.

[Dragokar]

Could you clear CMOS and try it with only one memory stick? What does happen without the GPU?

[duguidsp1]

Did that as well, still got the same error, even tried using an older GPU with no luck

[Dragokar]

Just do it one by one, clear cmos and start with one stick and without a GPU. Give it at least 10 min even with no picture, if that does not work try reset start 3–5 times in a short period please.

[duguidsp1]

Bro I did that like 5 times in every combination over the course of two hours, even had a buddy in IT come over so we could troubleshoot it together. We did all of that and nothing worked

[Dragokar]

I am only trying to help.....if you don't want that, it's fine but don't bro me I guess you already reseated the CPU?

[duguidsp1]

My apologies I just want a way to contact the warranty people to set up an rma but it seems to be impossible l.

Anyway in regards to your question. Yes I repeated it after ASUS returned my motherboard. As I mentionted I sent it to them as I thought that was where the error was. They couldn't replicate the issue and returned it to me. I then reassembled the PC and started testing power supplies more CMOS resets ets

[Dragokar]

And you still have the issue, I guess? May I ask where are u located? The thing is for me, in the beginning of AM5 I used this board in a lot of PCs and MANY have random issues, but mostly about forgetting the memory training and so on.

Except one, I replaced all of them with MSI and ASRock.

[duguidsp1]

Yup its super frustrating haha. I am in the US specifically Pennsylvania

[Dragokar]

Is it by any chance from newegg?

[duguidsp1]

Nope Amazon