PC Processors

[LP-700]

Hello everyone,

I have a problem with my new build PC.

It crashes after benchmarks and in games. If I play games like Farming Simulator 22 or do benchmarks like OCCT, Windows shows BSOD and the PC restarts. Sometimes I got the massage "CPU overheating alert! Please check CPU cooler is firmly attached for working properly.". The benchmarks  themselves run without any problems, but just after stopping the benchmark the PC restarts.

I'm using the AMD boxed cooler and didn't overclock my CPU.

If I set the PPT to 45W the PC runs without restarts, but if I go 60+ Watts the PC crashes.

In FS22 the PC crashes at 65-70°C and in benchmarks it runs on every temperature up to 95°C but only crashes after stopping the benchmark.

What I've tested:

reinstalling Windows

reinstalling CPU cooler with new thermal paste

updated BIOS

tested XMP on/off

newest AMD chipset drivers

changed PSU from Thermaltake Smart BX3 650W to Be Quiet Pure Power 12M 850W

My system:

AMD Ryzen 5 5600X with boxed cooler

MSI B550 A-Pro

AMD Radeon RX 7700XT 12G (Gigabyte OC)

Kingston Fury Beast DDR4 16GB dual kit 3600MHz

Kingston NV2 NVMe PCIe 4.0 SSD 1TB

Be Quiet Pure Power 12M 850 W

AeroCool Designer V1

Windows 11 Pro

I'm sorry for imperfect english, it isn't my mother tongue.

Thank you for any help.

[misterj]

Thanks, LP-700. Have you increased the RAM voltage? If this is a matched pair, be sure to RMA both sticks. Thanks, John.

[LP-700]

No, I haven't tried this because I thought if one RAM stick runs with the stock voltages, the other one should do it too.

Yes it is a matched pair so I'am going to Rma both. (Just to know: why has the other one to be RMAed too? When I buy another pair and combine them to a kit of 4 they will work together too, but why has a kit of 2 to be matched?)

Thanks, LP-700

[misterj]

LP-700, your processor supports dual channel. You should buy dual (matched pair) kits for each channel pair. Keep each pair identified and always plug the pair into the same channel pair. Check your MB manual to see which are the channel pairs. Always RMA the pair (even if only one fails), so the supplier can replace it with a new matched set. You only need a kit of four for a quad channel processor. John.

[LP-700]

Okay, thank you for the explaination.

I will RMA both sticks.

[LP-700]

Hey, I've received the new kit of Ram. I've installed it and my PC runs perfect! Cinebench 2024 and OCCT Combined (nearly the whole PC; for one hour) were running without any problems. I will test games in the next coming day's.

But I have (probably) a last question: I know you have answered a simmilar one before, but I didn't had to send back my old sticks of Ram. So I have the one which is completly functional. Can I use this Ram stick as third one in my PC, so that I got 24 GB of Ram? All Ram sticks should be the same.

[misterj]

Great, LP-700! It is always worth a try. At the first sign of trouble, I would suggest removing it. Enjoy, John.

[LP-700]

Okay, thank you, I will try it.

[daloco1]

you have to use two matching ram sticks to run dual channel. if you add a third, you will run single channel and lose performance. stick with two.

rma the other sticks. if you need more, add another matching set of the ones you have.

[LP-700]

Until now, I haven't got any news besides that my package has arrived.

To be continued...

[joshuaaa]

Hello I've also struggled with this problem for a year now and my only solution was to limit my power usage I believe it is the CPU being faulty and not you're system itself because I've changed literally every part but my CPU and this problem still occurs I've read through multiple reddit post watched videos and amd support pages none of them have helped if anyone actually has found a fix for this I'd gladly appreciate if you'd tell everyone because this has been a problem since last year the reset thing only started happening after a couple of months of having my computer till this day I still limit my power usage just so it doesn't randomly restart while I'm using my computer 

[misterj]

joshuaaa, with no real information I cannot even guess. If you would like some help, post all your parts and symptoms as well as screenshots of the Details tab of Event viewer Critical errors into to a newly opened thread. John.

[joshuaaa]

B550M PRO-VDH
Ryzen 5 5600x
RX 6650 XT
700W Thermaltake Smart 80+
32GBS DDR4 Corsair 3600mhz 

about 2-3 hours in it restarted again just gonna set it back to low power mode for now 

[LP-700]

Hey which cooler do you have, do you use the boxed  cooler?

[joshuaaa]

read through some more forums and some mentioned changing the power options in bios to "Low current idle" if you have an old psu supposedly that could be the culprit so far hasn't restarted will update after a couple of days of just leaving my computer on

[LP-700]

Hey, I've tried "Low current idle" but it has only made it worse, now after about 1-2 minutes in the benchrun my screen turns black, the rgb of my mouse and keyboard turn off and the fans of my graphics card stop spinning. The fans in my case and my CPU cooler are spinning. The CPU cooler continues spinning at full RPM so I think the benchrun continues. The only thing I can do is to shut down my PC via a long push on the power button. 

I had this problem once before about 2-3 weeks ago but it has "solved" itselfs.

I have resetted the setting to which it was before "Auto" but the problem continues.

What can I do now? Can the motherboard be the problem?

[BigAl01]

I would stop messing around with the settings at this point and upgrade the cooling solution.  Spend $100 USD and get yourself a decent AIO cooler (two or three fan, which ever fits in your case) and you'll see your CPU temperature drop significantly.  You have a decent PSU already.  

[LP-700]

Yes I understand, but my CPU temperature limit is at 95°C so it shoudn't shut himselfs down at 80°C. You often see vidoes where CPU's run at 100°C+ (which isn't good I know) but they should throttle themselfs and they don't shut down.

[joshuaaa]

yea I can't help either I'm stuck in the same situation

[LP-700]

Which situation, has this setting made the problem also worse or hasn't the setting made any impact on your problem?

[LP-700]

Hey, in conclusion:

The error was a defective kit of ram, after I replaced it, my pc runs perfectly fine.

I stuck with two sticks of ram, because with 3 sticks I lose a bit of performance.

So finally, after some stress tests and some gaming tests, I can say that my PC is running without any problems and I can use it without fear of crashing.

Thanks to all of you for your support and new ideas.

A special thanks goes to @misterj for his prompt answers to my questions ;).

Without all of you I would probably still be sitting here despairing over this problem.

Thank you all, and I wish you all a Merry Christmas.