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PC Processors

vitalykozi
Journeyman III

Ryzen 5 3500U is heating and working on elevated frequency

Hello everyone! 

I have a problem with my notebook based on Ryzen 5 3500U. Everything was going fine for almost two month, since i have bought notebook. Then it suddenly begun to heat up almost all the time, even when i was running only Google Chrome with few windows. From the Task manager I see that the CPU is not overloaded, but its frequency goes up to 3 GHz. This sutiation stays up when notebook is completely idle, and no heavy apps are running.

I have tried to reduce the power supply for CPU with Windows standart tools. Thus, I have set a maximum perfomance of CPU to only 5%, but it does not provide any substantial effect.

When the notebook is connected to external power supply it works on 3.1 GHz.

Things are getting better, when I switch to internal battery, the frequency decreases down to 1.3 GHz.  

I have set all power settings to minimal performance both for battery and power supply mods, but the problem is still there. 

How can I handle with this problem? I believe, that such frequncy is not adequate when I have almost no apps running.

The notebook is Huawei Matebook D15

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Have you checked your Laptop's vents are clean and free from dust and debris?

The Laptop's fan is working and running 100% when it starts to heat up?

NOTE: Your laptop has a very new BIOS version to update. I suggest you update to the latest BIOS and CHIPSET and see if the laptop runs cooler if the Vents are clean and the fan is running correctly: HUAWEI MateBook D 15: User guides,FAQs,recycling,repair services | HUAWEI Support Global 

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