PC Processors

[traverser]

Same as topic.

I have returned my AMD CPU for warranty twice and it has been refused delivery and returned to me twice now.  What options do i have now that I'm past my year.  One delay on return took over 4 months for shipper to send back my processor.  Anything I can do.  It has not worked since late April of last year.  I'd be happy if support could reach out to me, as they close the ticket before I received.

[elstaci · Accepted solution]

Did you open a AMD Warranty ticket to RMA your CPU? https://support.amd.com/en-us/warranty/rma

Here is a link to AMD Warranty. It has several links for Warranties on the type of AMD CPU you purchased. Click on the link that is applicable to your CPU and follow the directions.  Warranty Services​.

Please Post the RMA Ticket from AMD Warranty so that the Moderators, if possible, can check it for you.

[traverser]

The package sent to you was returned to me this morning, and denied.  The last time it was returned it took 6 months to get the package back form the shipper.

The link in the text from email below does not work:

http://www.amd.com/onlineservicesen/consumer

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"  This is an automatically generated email please do not reply

    Dear  Powell

    This is a courtesy notice from AMD Global Customer Care, in reference

    to your Warranty Request RMA# (2000248849) for your AMD retail packaged

    Processor(s) in a Box.

    Product         Serial#         Result

    ______________________________________________________________

          XXed out for security       RETURN NOT RECEIVED

    Next Steps

    This request will be closed if we have not received your processor

    within 5 days.

    If you have already returned the aforementioned product and feel you

    have received this notification in error please check your transaction

    history for recent updates or contact us via our services portal.

    Please provide your warranty Request’s RMA# for reference.

    http://www.amd.com/onlineservicesen/partner

    http://www.amd.com/onlineservicesen/consumer

    Otherwise, to ensure fulfillment of your warranty request, please send

    your return to:

    c/o ModusLink

    ,

    Best regards,

    AMD Global Customer Care."

[elstaci]

One of the AMD Moderators is going to need to sort out what is going on with your problem.