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PC Processors

husica
Journeyman III
‎08-03-2021 11:40 AM

How long I have to wait for return AMD Ryzen 9

I have urgent project have to finish in limited time. so I decided to buy  AMD RYZEN 9 in bestbuy on July 27. when I install it in my computer. X570 motherboard, RTX 3070  and  be quiet! Dark Rock 4, BK021, 200W TDP, CPU Cooler which I think it perfect for 5900x. unfortunately the cpu does not work. Its defective. I have to return it. and I applied warranty request. Now I need AMD can solve this issue. urgent !!!!!

 

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1 Solution
zombypc
Adept I
‎08-03-2021 10:32 PM

No one can give you a definitive answer. It all depends on how quickly you can get through the emails back and forth with the Returns Team and how busy the Test Center is.

I did a return from UK to Netherlands that took just over 2 weeks from start to finish. When the CPU was received at the test center, a replacement was sent out the following day. 

There's no guarantee that it will be this quick for you.

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2 Replies
zombypc
Adept I
‎08-03-2021 10:32 PM

No one can give you a definitive answer. It all depends on how quickly you can get through the emails back and forth with the Returns Team and how busy the Test Center is.

I did a return from UK to Netherlands that took just over 2 weeks from start to finish. When the CPU was received at the test center, a replacement was sent out the following day. 

There's no guarantee that it will be this quick for you.

elstaci
MVP
‎08-04-2021 05:22 PM

You never mentioned why you believe the processor is defective?

Doesn't boot up or you have a lot of BSODs or RAM issues etc.