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x19890902y
Journeyman III

how long can I pass the "request to loan a boot kit"

I just bought the 3900X from bestbuy on last week , and my motherboard is Gigabyte X470 (no flashback). I have already applied the request to loan a boot kit last week, I just want to know how long can I pass it, because the bestbuy only have 14days for return, I know you guys are so busy, but  I have 9day left now, I need check if the cpu is working. Please help me.

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3 Replies
Ray_AMD
Community Manager

I took a look at your bootkit ticket, which you opened on Friday, August 16.

You received a request to provide some more information on Monday, August 19, but as of now, have not responded to the email.

Thank you Ray, I just want to know the approximate time it takes. If it takes more than 14 days, I can return it first, then reorder it. I am sorry for being so sensitive, because I had a bad experience when I bought other accessories and I could not return the product after the days.

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Once we receive the information requested, within a week (for the US).