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PC Processors

VaishnaviBadal
Journeyman III
a month ago

Connecting to a network crashes my laptop

Hi,

I am a college student and bought my yoga7 laptop some 2 months back and it was working fine, suddenly one day when I went to library the laptop started crashing with a stop_code: DRIVER_IRQL_NOT_LESS_OR_EQUAL. And the system kept turning on and restarting on it's own, I went to my college service center and they told I had some files corrupted they had to format my laptop, it worked fine after that till I went to library again and then the crashes started again. Later the IT person told me that it is the AMD wifi card issue and it is not compatible with library mesh topology network. He tried installing previous driver but it was not available on AMD site.
Can someone please look into it and tell me what can be done. I can't avoid taking my laptop to library.

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4 Replies
Earnhardt
Grandmaster
a month ago

Contact Lenovo.

 

elstaci
MVP
a month ago

 Since they mentioned it can be a compatibility issue with your laptop's AMD WiFi card you will need to contact Lenovo Support, as mentioned by @Earnhardt , to see if they have an updated AMD WiFi driver and also contact developers of Library Mesh Topology Network to see if they can explain how it is incompatible.

 

You can try and open a AMD SUPPORT TICKET to see what they say but if it is incompatible with just one specific network in a school AMD might not put too much effort and resolving the incompatibilities of its WiFi drivers unless it also affects other Wifi networks: https://www.amd.com/en/forms/contact-us/support.html

 

As a last resort you can always purchase a USB Wifi adapter and see if it works with your library at school like these best 5 Wifi adapters from this tech site: https://products.bestreviews.com/best-wi-fi-wireless-adapter?cid=650308269&aid=1250146050155575&eid=...

Screenshot 2024-10-24 094233.png

You can always temporarily disable your Laptop's AMD Wifi card and use the USB WiFi adapter if it interferes with your Adapter's Wifi driver.

 

If both Wifi works without issue at the same time then no need to temporarily disable the AMD Wifi card driver in Device Manager.

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misterj
Big Boss
a month ago

VaishnaviBadal, AMD did not have any Wi-Fi Drivers because AMD does not offer Wi-Fi products. John.

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elstaci
In response to misterj
MVP
a month ago

(-:

 

AMD and MediaTek Formally Launch RZ600 Series Wi-Fi 6E Modules to Enhance PC and Notebook Connectivi...

Press Release by
btarunr
Discuss (0 Comments)
MediaTek and AMD announced a collaboration to co-engineer industry leading Wi-Fi solutions, starting with the AMD RZ600 Series Wi-Fi 6E modules containing MediaTek's new Filogic 330P chipset. The Filogic 330P chipset will power next-generation AMD Ryzen-series laptop and desktop PCs in 2022 and beyond, delivering fast Wi-Fi speeds with low latency and less interference from other signals.

To optimize the AMD RZ600 Series Wi-Fi 6E modules with a focus on delivering seamless connectivity experiences for customers, AMD and MediaTek developed and certified PCIe and USB interfaces for modern sleep states and power management, which are vital elements of modern customer experiences. Further, the optimization process included stress testing and ensuring compatibility standards, which may ultimately reduce development time for OEM customers.
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