PC Graphics

[jakeh36]

I've been searching for weeks and can't find any solution. Either right when I launch a game or shortly after, both monitors go black and for a few seconds. The only error info I can find is windows saying display drivers "stopped and recovered." I've also discovered that it happens only when the GPU is at max clock speed (1405 for the XFX RX 580) and when I overclock or under clock, the crash still happens at whatever I set the clock speed to.

My build

Motherboard: Asus B450m-a

CPU: Ryzen 5 2600

RAM: Corsair Vengeance 16gb 3000mhz

SSD: Samsung 860 EVO 500gb

PSU: EVGA 700b

Occasionally crashes while not gaming as well, even happened while typing this post. I have reinstalled drivers multiple times, messed with wattman settings, reinstalled windows, updated the bios, and RMA'd the card. Nothing makes a difference. I am out of ideas and a little pissed off.

Edit: Still afraid to get my hopes up at this point, but it seems like the issue was with the RAM the whole time. After more troubleshooting, I ended up trying each ram stick by itself. One of them still crashed but then the second one worked fine. I played off and on all night and have yet to experience a crash. I will try an RMA on the second stick, but everything works fine with 8gb of ram for now!

[Hardwood]

Plan A: Call me crazy.. but I'd look into an RMA for the PSU or just buy a good one. Or.. borrow a buddy's

n.b. although this isn't EVGA's best PSU and EVGA does have a good name ANY PSU can fail or be a problem child.

Plan B: did you run a memtest?

Plan C: Is there nothing else in windows event viewer relating to these issues?

[jakeh36]

A: This is the second PSU I've tried. Started with a Corsair 450w and thought that the problem was that it was too low, but putting in the 700 made little difference. I kept the 700 anyway though because I later found that AMD recommends at least 550w.

B: I have not run a memtest, what should I use for that?

C: The only other windows event are "DistributedCOM" saying that a program tried to use something it didn't have permission to do. Those usually show up right after the crash logs, but everything I've read about them makes me think I should just ignore that.

[Hardwood]

Try memtest86.

Describe your monitors and their connections.

[jakeh36]

I have two 1080p monitor . One is an old hp that has only dvi and vga, and the other is an AOC that has only vga and hdmi, so I am using hdmi for on and dvi for the othe . Ive tried unplugging one monitor, but the same problem occurs on dvi and hdmi alone. 

I ran a mem test for about 30 minutes with no errors, I will try again and let it run longer. 

[Hardwood]

I'm running out of ideas. One last thing to try is downclock to ram to 2600. 3000 is an OC setting and once everything is running it probably requires another .5v or something. Don't quote me on that (it's been a while since I messed with ram voltage) and can I assume your currently running the ram with a xmp profile?

[jakeh36]

XMP is enabled, but the crashing was happening before enabling it. I might have done that on the old psu though, so maybe I'll try disabling it and see what happens. 

memtest86 and the windows memory diagnostic gave no errors. 

[jakeh36]

Also I'm noticing that the card drawing about 60-130w during games, but usually drops to 50w at the time of the crash.

[pokester]

Hi,

I have one of these cards and can tell you a couple things definitively. Yes it is possible you still have a bad PSU. Not likely though if that 700 is new.

I can also tell you that these cards do not run at default settings for many users, self included. They are factory overclocked and need a higher power ceiling. Unfortunately XFX should but does not account for this in their BIOS.

So game screens will go black or other colors sometimes and you will often still hear the sound going in the background.

You fix this by raising the Power Limit in Radeon Settings /  Gaming / Global Wattman - to 50.

Then you will want to use a custom fan curve to stop the card from thermal throttling.

See the picture of my settings below and mimic those. Only use my Power Limit and Fan and Temp curve. My other settings are overclocks and may not work on your card but you can try them if the other settings make things stable first.  Good Luck here is the pic:

[jakeh36]

I've been gone all week and just had a chance to try it. Your explanation of what is happening is exactly what I was looking for, but that solution still didn't work for me. If anything, it bought a few minutes of time, but the same crash still happened.

[jakeh36]

The custom fan curve meant that I was hearing the fan going faster than it was before, but when the crash happened, the fan cut out instantly.

[pokester]

I that didn't help then no amount of normal tweaks is going to help. I would RMA or return that card if you still can. 

[pan6467]

Have you tried different settings? I played around with mine until I found the right one that worked for me. Now, I can walk away from my PC for more than 15 minutes (bathroom break, phone call, to eat, etc) and when I come back it pops right back to where I was before it would crash, no video sound worked and everything else, but a restart was still needed.

I don't know if XFX (I think you said was the brand you are using, forgive me if I am wrong) has something like MSI's Afterburner, but if it does you may want to delete wattman and try that and see if it helps. My friend had an issue and I showed him the settings, didn't help but he also has an MSI and we tried that and he hasn't crashed at all since.

[pan6467]

I had the same problem and I will say that Pokester's Settings have helped a lot.

[newbiepcbuilder]

Hi im new to this forum. I have a rx 570 4gb graphics card, and it device manager shows it as microsft basic display even though i updated the driver. Updated my bios, even my gpus bios. Its still not working, can someone help me? 

[pan6467]

Did you get it off E-Bay? If so, it might have been used for mining the cryptos. I had sadly spent 6 months on E-Bay trying to find one and they were all mined, to the point I thought AMD cards were garbage. I bought a new MSI RX580 off Newegg, got World war Z and The Division 2 as part of AMD's 50th anniversary and a $20 rebate. And other than the Wattman issue as discussed in this thread haven't had any issues. 

Good luck. By the way, if it was mined on I'd return it because they were running maxed for who knows how long before the person decided to get a few bucks for it. They'll say it is still under warranty, BUT that can be tricky as they changed the VBios and some manufacturer's won't cover that. I had to go through Paypal and E Bay and file against the sellers.