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PC Graphics

Gary_Webb
Adept II
‎10-15-2021 10:25 AM

W6800 getting very hot and crashing computer.

Hi, I wonder if anyone could help with this issue? I have the W6800 card and it seems to overheat very quickly. Temperatures can reach 100c during rendering, and playing Cyberpunk 2077 is barely possible unless I set the game to only medium quality/no ray-trace at 1920x1080. Anything higher will result in total machine lockup and require a reboot. I've just had it crash at those low-end settings, and the plastic case surrounding the card is too hot to touch. Rendering in a 3D fractal program, Mandelbulber, will quickly push the card to 100c. This seems a little on the hot side to me, and I'm not convinced the fan is spinning up correctly (GPU-Z shows it reaching around 46%) because surely I would hear it? I'd love to hear anyone's thoughts on this. I actually won the card in a competition, and there's no way I can afford to replace it.

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3 Replies
fsadough
Moderator
Moderator
‎10-18-2021 05:18 AM

Gary,

Can you provide details of your system?

  1. Motherboard make and model?
  2. System BIOS version?
  3. OS build and version (use winver).
  4. AMD driver installed?
  5. Monitor(s) make and model?
  6. Cables and adapters used to connect to the monitor.
  7. Running which application causes GPU going hot?
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Gary_Webb
In response to fsadough
Adept II
‎10-18-2021 09:33 AM

Motherboard: Asus PRIME B450M-A
BIOS: AMI v.2203 28/07/2020
Windows 10 v.20H2 Build 19042.1288
Graphics Driver: Driver Version 21.20.24-210806a-370875C-RadeonProEnterprise
Monitor: AOC 2440 connected via MiniDisplayPort > DVI cable

Applications where I've noticed the card runs hot are a small 3D Fractal creation program called Mandelbulber. The card is being used to compute 3D fractals and uses OpenCL. The card also gets very hot playing games, such as Cyberpunk 2077, Forza Horizon 4, to the extent the blue plastic surround is very hot to the touch. I have not monitored it's temperature on every app/game I use. I can happily test on other apps/benchmarks if that will help.

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fsadough
Moderator
In response to Gary_Webb
Moderator
‎10-19-2021 03:13 AM

1. Please provide an AMDZ Report:


- Please download and extract the amdz-v295.zip available from https://we.tl/t-ftD0KKOJRu
- Run amdz.exe file as an Administrator
- Select “Save All“ and “TXT“ as the output format
- Click on the blue button to save the report
- The .txt file will be saved in the same folder where you extracted the zipped file

2. Please provide the 102-Partnumber and Serial Number on the sticker on the back of your GPU

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