PC Graphics

[scchicora]

I play many games on my computer and have recently upgraded to a Radeon RX 580. Some games play fine. The games that do not play well all have the same issue. Cinematics run fine, but once actual gameplay begins the monitor loses signal and goes into sleep mode. This occurs on two completely different monitors. I have done everything suggested to troubleshoot this issue, but nothing has resolved it. The main game that has the issue is COD: WWII. Below is all the system info on my updated RX 580.

Radeon Software Version - 18.2.1

Radeon Software Edition - Adrenalin

Graphics Chipset - Radeon RX 580 Series

Memory Size - 8192 MB

Memory Type - GDDR5

Core Clock - 1380 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz

Radeon Settings Version - 2018.0131.1849.33856

Driver Packaging Version - 17.50.17.03-180131a-323831C-RadeonSoftwareAdrenalin

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01316

OpenGL® Version - 6.14.10.13506

OpenCL™ Version - 23.20.15017.3010

AMD Mantle Version - 9.1.10.0237

AMD Mantle API Version - 102400

AMD Audio Driver Version - 10.0.1.6

Vulkan™ Driver Version - 2.0.1

Vulkan™ API Version - 1.0.65

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon RX 580 Series

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - 3417

SubSystem Vendor ID - 1462

Revision ID - E7

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 015.050.002.001

BIOS Part Number - MS-V34113-F1

BIOS Date - 2017/08/28 22:54

Memory Size - 8192 MB

Memory Type - GDDR5

Memory Clock - 2000 MHz

Core Clock - 1380 MHz

Total Memory Bandwidth - 256 GByte/s

Memory Bit Rate - 8.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

[kenchi]

First of all check if your monitor overheating. Becouse of new videocard brightness, contrast and saturation setings my monitor starts overheating and drop signal from videocard to prevent damages. Just try to adjust monitor brightness settings to lower values.

(If you get two monitors and one of them droping signal and another don't, than you have problems with monitor, but if two of yours monitors drops signal, then you got problems with videocard).

[shrey_789]

Hello, thank you for your reply, now this issue is solved, it needed more I

guess. I upgraded my power supply 650watts to 1000 watts, and now it works

fine.

[kenchi]

Glad you solved your problem. Just little update. My problem apears again now with two of my monitors (they both droping signal at the same time). That was really scary until i noticed that my my 8 pin cable had bad connection with power supply (750W). I just reconnected it and still that problem doesn't apear again (which is surprising because problem has appeared every 1-2 hours!)

[shrey_789]

Do you have any UPS in between power line?

This can happen when some heavy spike is there in main power, heavy loads

like air conditioner, washing machine ( in short which got heavy motor),

every time thease load cuts in or cuts out spike can be generated. This can

be reason of your problem.

[kenchi]

No, but I have a general voltage regulator locked on 220v 50hz.

[shrey_789]

Look for this issue when any heavy load is turning on or off.

[quixs99]

So the best answer I can help you with is it depends on the card and the quality of the parts that are on it and how it is over clocked.   I have a XFX card and not happy with it will not be buying another one.   So depending on what your card is you will have to play with the settings and test.   

[jaime2m1]

I had the same problem. I discovered that it was because of the monitor i had, it is seen that the drivers fail a bit when using old monitors or adapters (in my case from hdmi to vga)