PC Graphics

[Manassharma]

I am having problem since I bought my laptop i tired to contact and support but they didn't response. I am having a hp laptop in AMD r7 apu and Amd R7 M340 (discrete/ linked/switchable) graphic card is not working please help me out!!

I browsed internet and found that I have to update the driver but after updating my R7 M340 (discrete/ linked/switchable) graphic card my laptop screen went black.

Please help me out fast it's been more then 6 months that I am having this issue!

[MADZyren]

There was recently a case on this message board, where user had trouble installing GPU driver to a HP laptop with dual GPU's like you have. The solution was to enable legacy boot mode in BIOS. After that you simply install GPU driver to APU and it should automatically install driver to the other GPU as well.

Here is a link to that thread: https://community.amd.com/t5/graphics/hp-pavilion-15-amd-a10-9600p-error-code-43/m-p/551468 

[Manassharma]

My BIOS is in legacy mode only then also I am having problem. Please help it's really irritating 

[kingfish]

What APU do you have?

[Manassharma]

It's a very old laptop and apu is R7 but not the new ones in today's world 

[kingfish]

In todays world you need to know the exact model to get any credible answer.

Download the free app 'Speccy' and run it. It will tell you about your computer. Then tell us what APU you have and what OS.

https://www.ccleaner.com/speccy/download