PC Graphics

[Raymond54]

When I launch a game it crashes shortly after, and when I checked event viewer it gave me this:

Faulting application name: eldenring.exe, version: 1.8.1.0, time stamp: 0x6396cee8
Faulting module name: amdxc64.dll, version: 31.0.12029.10015, time stamp: 0x6387af70
Exception code: 0xc0000005
Fault offset: 0x00000000011f5c51
Faulting process id: 0x446c
Faulting application start time: 0x01d941e1e5e78a24
Faulting application path: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0387206.inf_amd64_081d192bd0a4e0cb\B386218\amdxc64.dll
Report Id: 78bf968d-2e7b-4450-91b4-d63617db8bf7
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1788787080002123704, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: eldenring.exe
P2: 1.8.1.0
P3: 6396cee8
P4: amdxc64.dll
P5: 31.0.12029.10015
P6: 6387af70
P7: c0000005
P8: 00000000011f5c51
P9:
P10:

My pc specs are a 6600xt, amd ryzen 7 5800x3d,TUF GAMING X570-PLUS (WI-FI), 650w psu, Silicon Power Value Gaming DDR4 RAM 32GB 3200mhz. I have uninstalled all drivers and reinstalled, did a clean boot, updated bios, and have checked for memory issues which have shown no results of fixing the problem. Parts are all brand new just built pc 2 weeks ago.

[bosgas]

Did you find the issue?

Im getting the same problem

AMD doesn't seem to care, i'll likely wont purchase a new AMD card.

[Raymond54]

I found the issue after messing around with my pc for a bit. I ran memtest on my pc and found out I had a ram stick that was faulty that windows did not find. The second problem was that windows was overriding my amd gpu update to a much older version. So, I had to rollback and it returned to the proper version for my gpu.

[7Tulkas]

Hi mate after these steps can you play the game without crashing? Because I have the same problem.

[bosgas]

Strangely enough i was able to "fix" the problrm by having msi afterburner overlay running.

The problem was that the amd driver just stopped, and msi afterburner never let's it sleep/stop.

I also changed a registry value.

[Raymond54 · Accepted solution]

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@Raymond54 wrote:

When I launch a game it crashes shortly after, and when I checked event viewer it gave me this:

Faulting application name: eldenring.exe, version: 1.8.1.0, time stamp: 0x6396cee8
Faulting module name: amdxc64.dll, version: 31.0.12029.10015, time stamp: 0x6387af70
Exception code: 0xc0000005
Fault offset: 0x00000000011f5c51
Faulting process id: 0x446c
Faulting application start time: 0x01d941e1e5e78a24
Faulting application path: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0387206.inf_amd64_081d192bd0a4e0cb\B386218\amdxc64.dll
Report Id: 78bf968d-2e7b-4450-91b4-d63617db8bf7
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1788787080002123704, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: eldenring.exe
P2: 1.8.1.0
P3: 6396cee8
P4: amdxc64.dll
P5: 31.0.12029.10015
P6: 6387af70
P7: c0000005
P8: 00000000011f5c51
P9:
P10:

My pc specs are a 6600xt, amd ryzen 7 5800x3d,TUF GAMING X570-PLUS (WI-FI), 650w psu, Silicon Power Value Gaming DDR4 RAM 32GB 3200mhz. I have uninstalled all drivers and reinstalled, did a clean boot, updated bios, and have checked for memory issues which have shown no results of fixing the problem. Parts are all brand new just built pc 2 weeks ago.

---

I no longer have this problem after going through my settings. I ran memtest64 to find out I had a faulty ram that would show it was being used fully but wasn't in reality. The second problem that I fixed was the with windows they are able to override AMD gpu updates to the recommended one they have. All I did was install AMD drivers and then uninstalled the windows drivers that would keep changing it. I only had to do it once and I no longer have this problem.