PC Graphics

[InVitriol]

3800x, 6700xt red devil. Full Specs: https://uk.pcpartpicker.com/user/InVitriol/saved/#view=7hwVcf

Recently purchased a Gigabyte M32U 4k 144hz Freesync premium Pro

When I watch video on Youtube with HDR enabled there is constant flickering and full signal loss(blaack screen).

Initially I was blaming it on 144hz HDR, but I noticed it also occured at 120hz, so I tried turning off Freesync and this solved the problem.

I'm in communication with the vendor, but we're not sure it's a product fault, any help ideas would be appreciated.

This is what i've tried:

• 3 cables. 2 hdmi, 1 DP (1 Dp and 1 hdmi supplied with monitor)
• Ferrite rings on cables
• updating monitor drivers and firmware (last 2)
  
• 3 different gpu drivers (the last 3 graphics drivers)
  
• 3 motherboard bios
• 2 chipsets
• win 11 and 2 versions of win 10
• 2 power cables
• upgraded fibre to 300Mb from 70Mb- and router is further away from pc
• 2 browsers (chrome and firefox)

[InVitriol]

So, no replies. I guess what i'm asking is:

Is it a driver issue (Amd)

Or is it a product issue with the monitor (should I RMA).

Thankyou in advance.

[Mhyst]

I have a Razer Blade 14 AMD Ryzen 9 6900 HX and I get the same issue. I don't get the issue when I use USB-C connection. Crazy thing is that I also don't get the issue when I use an HDMI to DP cable with active signal processing (powered chip on the cord). This is making me think that the issue is on the monitor. Note, that plugging HDMI to the laptop will use the RTX 3070ti... USBc will use the IGPU.

[nibiru]

If it's the flickering I get, theres no fixing it with drivers. You will need a new monitor.

I have 2 monitors that are a different brand and flickering on both with freesync. I've spent literal years here and there trying to fix it, but it just comes down to the monitor. Some flicker and some don't

[InVitriol · Accepted solution]

It was AMD drivers it seems as referenced in the latest patch:

"Brief display corruption may occur when switching between video and game windows on some AMD Graphics Products, such as the Radeon™ RX 6700 XT."

Only found out because I upgraded cards and the problem is gone. Wasted a lot of time on this, and other people's at Overclockers and Gigabyte.

[Vynski]

It certainly looks like you ran the gauntlet in trouble shooting the problem.  Glad to see the end result you discovered.  You may save a lot of users the same fortune with the experience.  Just watch forum psots and be willing to add that experience. 

[InVitriol]

Yeah I will. The poor guy at Overclockers was going through this with me for weeks.

First class customer service there!

Gigabyte, who have been helpful in the past, washed their hands and directed me to contact the seller.

[YellowFlower42]

On the latest drivers I still seem to get this issue. Guess they never bothered to fix it even over a year later. It's a shame, because I built this setup with VRR in mind, and I can't afford to get a different GPU.

[InVitriol]

That's ridiculous, sorry to hear your having this problem.

It really had me pulling my hair out.

6700xt was otherwise a great card too.

[alicemorgan3303]

It sounds like you've covered a lot of troubleshooting steps. Given that turning off FreeSync resolves the issue, it suggests a potential compatibility problem between the monitor's FreeSync and HDR features.

Here are a few additional steps to try:

Check HDR Settings: Make sure that HDR settings in Windows and YouTube are correctly configured. Sometimes adjusting these settings can resolve compatibility issues.

Monitor Firmware: Verify if there's a newer firmware update available for your monitor that might address this specific issue.

GPU Settings: Adjust GPU settings related to FreeSync and HDR in your graphics control panel. Ensure FreeSync is properly enabled or disabled as needed.

Test with Different Content: Try watching HDR content from different sources or apps to see if the issue persists across all HDR content or just YouTube.

Vendor Follow-Up: Since you're already in touch with the vendor, provide them with all your findings and ask if there are known issues or additional troubleshooting steps specific to your monitor model.

If the issue continues despite these efforts, it might be worth considering a monitor exchange or repair if it's a hardware-related fault.

[InVitriol]

I think you missed, that I marked it as solved?

The problem is with AMD's drivers and the 6700xt. I fixed it by buying a different card.

The monitor works fine, and I did try different firmware as stated in the original post.

I was only replying to YellowFlower42, who says they have still not fixed this issue.