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PC Graphics

iiadi
Journeyman III
‎09-23-2018 10:30 AM

Failed to load WirelessVR-windesktop64.dll!

I am trying to record on the ReLive but it's not working. Perhaps it worked before. I really don't know what is this error and I need a fix for it so I can record through my GPU. There is no VR in my computer, I really don't know why it considers that I have a VR. I tried to search a solution on the internet but I couldn't find any.
This is the log:

Process Id:13740

Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component GetBigSWVersion->GetGPUCache; keep dirty flag

Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component EnsureBigSWCache::BigSWVerion_:201750

Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component < 18.50; dvrSupport=1, px=0

Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component SystemServices::IsRSInContentUIAvailable: Yes

Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component IsDvrPossibleOnThisHardware: < 18.50, notPX: 1, notDG: 1

Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component Topology is dirty

Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component GPU 256 active 1

Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component \\.\DISPLAY8 AdapterIndex 0 VidPnSourceId 0

Thread Id:13864 2018:09:23-18:12:00 ERROR remote_server_component Failed to load WirelessVR-windesktop64.dll!

Thread Id:13864 2018:09:23-18:12:01 DEBUG dvrmanager_component DX9 : Choosen Device 0: Device ID: 67DF [Radeon RX 580 Series]

Thread Id:13864 2018:09:23-18:12:01 DEBUG dvrmanager_component OpenCL Init start

This is my computer:

System: Windows 10 Enterprise 64-bit

CPU: Intel Core i7 6700 @3.40GHz Skylake 14nm Technology
RAM: 16.00GB Dual-Channel Unknown @1066MHz (15-15-15-35)
Motherboard: Gigabyte Technology Co. Ltd. B150M-D3H-CF (U3E1)
Graphics: 2460G4 (1920x1080@144Hz) - monitor
               8192MB ATI Radeon RX580 Series (ASUStek Computer Inc) - GPU

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6 Replies
elstaci
MVP
‎09-23-2018 05:50 PM

Found this about that specific DLL. It is part of H.264 AMD APP Codec which probably deals with Relive Recording feature:

amf-core-windesktop32.dll, amf-component-vce-windesktop32.dll, amf-core-windesktop64.dll, amf-component-vce-windesktop64.dll

This file is required when only using AMD APP H264 encoder.

This probably doesn't apply to you but it involves the H.265 codec.

AMD ADVANCED MEDIA FRAMEWORK : https://gpuopen.com/gaming-product/advanced-media-framework/ .

Copied from AMF Website:

Advanced Media Framework

Drivers, SDKs and Libraries

Advanced media Framework SDK

The Advanced Media Framework SDK provides developers with optimal access to AMD GPUs for multimedia processing. This SDK may be used in developing wireless display, remote desktop, video editing, transcode and playback applications. Specifically, developers can use the AMF SDK for accessing AMD media accelerators for video encoding and decoding and color space conversions.

Advanced Media Framework Benefits

The AMF SDK allows optimization of application performance by utilizing CPU, GPU compute shaders and hardware accelerators for media processing. These optimizations are applicable to a wide range of applications such as gaming or content creation. Programming of AMD Video Engines (UVD and VCE blocks) is also an important part of the functionality that AMF provides to developers.

  • Version 1.4 includes support for the H.265 encoder(HEVC) and bug fixes.
  • Version 1.4.4 includes support for FFMPEG 3.3.1 and bug fixes.
  • Version 1.4.6 has support for Game DVR and bug fixes.
  • Version 1.4.7 has support for Video Stitching and bug fixes.
  • Version 1.4.9 has support for Vulkan® and Linux® along with bug fixes (Vulkan encoder supports H.264 only).

Requirements

You didn't mention what AMD Driver version you are using. Here is the latest driver for the RX 580: Radeon™ RX 580 Drivers & Support | AMD

iiadi
In response to elstaci
Journeyman III
‎09-23-2018 06:32 PM

I actually got the newest version of my GPU Driver.. But it's still not working though, changed the encoder to H.265 and it still says the same thing in the logs.

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elstaci
In response to iiadi
MVP
‎09-24-2018 05:16 AM

Do you have the latest BIOS and Intel CHIPSET installed from Gigabyte Support? Sometimes updating those two will make AMD Drivers more compatible with Windows and the Hardware of the Motherboard.: GA-B150M-D3H (rev. 1.0) | Motherboard - GIGABYTE Global

BIOS UPDATE

F24

5.57 MB

2018/04/18

Asia China America Europe
Update CPU Microcode

Intel INF installation

(Note) Win10 ver.1709 \ver.1803 supported.

[10.1.17695.8086]

4.71 MB

2018/07/05

Asia China America Europe

Intel VGA Driver

(Note) Win10 ver.1709 \ver.1803 supported.

[100.6170]

355.09 MB

2018/07/02

Asia China America Europe

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iiadi
In response to elstaci
Journeyman III
‎09-24-2018 05:21 AM

I tried it. But the BIOS and the VGA don't work. Only CHIPEST

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elstaci
In response to iiadi
MVP
‎09-24-2018 02:29 PM

Can you clarify by what you meant when you said BIOS don't work?

BIOS failed to install or you already have the latest BIOS installed?

What BIOS Version do you have currently installed?  I know that BIOS many times helps AMD Drivers install and run correctly by making Windows and Hardware more compatible.

I usually advice Users to follow this simple basic procedure in installing AMD Drivers:

install AMD driver:

1) Download the correct AMD Full Set of drivers from AMD Support. Make sure your Windows is fully updated via Windows Update. Windows Must be fully updated because the latest AMD Drivers requires all the latest "Optional" and "Recommended" updates to be installed.

2) Use Windows Uninstall to uninstall current AMD driver and software and disconnect the internet from your computer. Then use DDU (Display Driver Uninstaller)  from Wagnardsoft  Forum in Safe Mode. This will eliminate all traces of the AMD driver and software from your computer.

Delete C: \ AMD folder from the Root Directory. Reboot

3) Go to Device Manager and click "Display Adapter" and make sure you are on the MS Basic Display Adapter. If not, uninstall the AMD driver using Properties.

4) Try reinstalling the AMD FULL SET OF DRIVERS that you have downloaded manually. Make sure you disable the Internet to prevent Windows from installing a newer version. So configure windows to prevent it from updating drivers via windows update. So it has been mentioned to disable any anti-virus programs before installing AMD Drivers.

5) If the new AMD drivers installs and works correctly, delete again the C: \ AMD folder from the root directory. To save space on the HDD.

6) Enable both the Internet and Anti-Virus program (if applicable).

iiadi
In response to elstaci
Journeyman III
‎09-26-2018 03:23 AM

Do I need a Flash Drive to make it work? I really don't know how to update the BIOS.. Btw, I checked the version and I have F6..

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