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PC Graphics

elpanatibu
Journeyman III

Drivers problems

I'm having a very annoying problem with the drivers for my RX6600 video card. I turn on the computer, after the windows welcome screen, the screen goes black. I have to turn off the windows, when I turn it back on, a small artifact is displayed on the welcome screen. windows desktop shows, mouse freezes, everything stops working, keyboard, everything. I have to turn off the computer for the 2nd time. I turn it on again, it enters windows, this time everything seems normal, but I see that in the device manager, the video card section has an exclamation mark and it says that the driver could not be loaded. and the driver provided by microsoft is loaded. The only way to make it work properly is uninstalling the adrenaline software and leaving only the driver, in this case, 31.0.14043.7000. With the software adrenaline 23.3.1 and 23.4.3 it is the same problem. The strange thing is that with the 23.3.1 software I never had any problems until 2 weeks ago when what I described above started to happen.  the windows event viewer shows the following: DxgKrln : Miniport driver failed to add device with status {Failed operation}
The requested operation was not successful.

by the way. If I uninstall the entire driver and remove all traces of any amd drivers, and then reinstall it again, it works fine for 2 days, then the problem reappears.

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2 Replies
ChristaMarroquin
Journeyman III

Have you resolved it? I am also looking for it online but can't find any help.

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AMD_cire
Challenger

I have this issue..

Well, 6600XT has problem with that sleeps issue wont make the monitor back online.

I check the event viewer and get this error too.

The new driver 23.10.1 is good for 2 days before I hit this issue again. The things that I change between these 2 days was make my wallpaper to use Windows Spotlight. I will see if the erorr still appear cause this error sometimes shown sometime not.

MSI B550 Pro-VDH - MSI 6600XT - Ryzen 5600G
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