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PC Graphics

samaj101
Adept I

CPU Metrics Server issue

i have following error in my system..i have 5-6 system changed graphic cards version but still facing same issue changed RAM ,M2 SSD and tried everything now tell me what to do.

 system config :- BaseBoard Manufacturer Micro-Star International Co., Ltd
BaseBoard Product B450 GAMING PLUS MAX (MS-7B86) Source, processor : ryzen 5 pro 4650G ,OS Name Microsoft Windows 10 Enterprise LTSC,

error----------------
Radeon Settings: CPU Metrics Server

Summary
Stopped working

Date
?11/?9/?2021 6:53 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\AMD\CNext\CNext\cpumetricsserver.exe

Problem signature
Problem Event Name: BEX64
Application Name: cpumetricsserver.exe
Application Version: 10.1.2.1884
Application Timestamp: 615c7dd8
Fault Module Name: cpumetricsserver.exe
Fault Module Version: 10.1.2.1884
Fault Module Timestamp: 615c7dd8
Exception Offset: 00000000000076bc
Exception Code: c0000409
Exception Data: 0000000000000002
OS Version: 10.0.17763.2.0.0.256.125
Locale ID: 1033
Additional Information 1: 6c39
Additional Information 2: 6c39d4a740f5821f78103878f9868979
Additional Information 3: 9280
Additional Information 4: 92803dd028a713b8d7b2b095804a8648

Extra information about the problem
Bucket ID: 3063e099bd89a4ffd86da9635e0c1c36 (1760249273616440374)

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3 Replies

Can you please post all the GPU cards you have installed and how they are connected?

Did you check to see if there are any compatible Enterprise LTSC drivers for all those GPU cards?

What version of Enterprise LTSC do you have installed?

Generally the latest AMD Drivers requires the latest Windows Updates to be installed. Since your Enterprise version only includes Security updates but now feature updates could be a reason why you are having issues with the latest AMD driver.

 

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GPU cards we use

OS Name Microsoft Windows 10 Enterprise LTSC
Version 10.0.17763 Build 17763

version 1809(os build 17763.107)

 

Processor AMD Ryzen 5 PRO 4650G with Radeon Graphics, 3693 Mhz, 6 Core(s), 12 Logical Processor(s)

i am using default graphic card : AMD Radeon(TM) Graphic driver date 10/5/21 using latest, my windows is upto date and other installed software are also up to date.

BaseBoard Manufacturer Micro-Star International Co., Ltd
BaseBoard Product B450 GAMING PLUS MAX (MS-7B86)
BaseBoard Version 3.0

 

I have the same issue here

Lowerlander_0-1644096266512.png

Did you manage to fix your BEX64 in cpumetricsserver.exe ?

 

Lowerlander_1-1644096508422.png

 

Things I tried:

- update all BIOs and AMDs drivers and Windows update: didn't work

- Reinstall Win 10: didn't work

- reinstall Visual C ++: didn't work

I'm testing with games and it crashes within 10 mim playing, sometimes reboots sometimes I have to power it down