I see no way to do it on their site, so I wrote technical support. I bought the GPU from Microcenter about 5 months ago with a build done by them and the computer was a hot mess from the first day I got it. Afraid to give it back to them I fixed it myself, but the GPU kept flaking out. Finally, I took the GPU to Microcenter, and they told me they would service it and that I had to return it though the manufacturer. I got to the ASROCK site and don't see anything. I can add that Microcenter was very unhelpful and only after I requested, they walk me through it did they tell me to do it though the ASROCK site. I finally got sick of the GPU and installed the driver in safe mode with the Winnard uninstaller. Couple days later driver failed to load. I have since run the computer with a NVidia 1080 and a AMD 570 with no issues. I have asked if they could do an upgrade instead for the difference in price instead. I don't know if they do that.
Microcenter did indeed allow me to return it since I had tried everything, and computer was working fine with replacement AMD 580 GPU. (Really think that is a good GPU for the price by the way.) I got a gigabyte 4070 WindForce 12gb OC in its place and have had no problems with it. Ran benchmark test of all cards 7800xt is a couple frames faster than the 4070 but ray tracing is not as good as the 4070. 4070 runs a couple degrees hotter than 7800xt probably due to all that heatsinking on the 4070 blocking the airflow. Also, I noticed that cards with less memory run slightly hotter. New card is working great so far! I had the card about 5 months, and I also had them build the computer initially. Why did I wait 5 months? card worked sort of so took a while to do something about it.
However ASRock requires all RMA/Warranty via the authorized retailer.
ASRock provide 1 year warranty service to Authorized Distributor, users should refer to the retailer or original vender RMA & Refund policy. If experiencing difficulties in warranty service through your dealer or place of purchase, ASRock will attempt to resolve this issue.
Microcenter did indeed allow me to return it since I had tried everything, and computer was working fine with replacement AMD 580 GPU. (Really think that is a good GPU for the price by the way.) I got a gigabyte 4070 WindForce 12gb OC in its place and have had no problems with it. Ran benchmark test of all cards 7800xt is a couple frames faster than the 4070 but ray tracing is not as good as the 4070. 4070 runs a couple degrees hotter than 7800xt probably due to all that heatsinking on the 4070 blocking the airflow. Also, I noticed that cards with less memory run slightly hotter. New card is working great so far! I had the card about 5 months, and I also had them build the computer initially. Why did I wait 5 months? card worked sort of so took a while to do something about it.
