PC Drivers & Software

[zabaaaa]

I built a PC a few weeks ago with the following parts :

• GPU : XFX RX 6800XT Merc 319 Black
• CPU : Ryzen 7 5800X3D
• RAM : 2x16GB Corsair Vengeance LPX
• Motherboard : Asus ROG Strix B550-F Gaming (WiFi II)

Until this morning, everything worked fine. But while playing Cyberpunk 2077, a crash happened. After a few minutes, the PC blue screened (KERNEL_MODE_HEAP_CORRUPTION).

I tried to reboot, and again BSOD but with a different message (Kmode_Exception_Not_Handled).

I cleared CMOS, tried with one stick of RAM (using both), and still BSOD with a different message each time.

I then tried to boot on a  Windows installation USB key, and while trying to reinstall Windows, it blue screened again.

I am completely lost, is my GPU faulty?

[cpurpe91]

Thank you for providing system information. Do you have another system to test the GPU in? 

[zabaaaa]

Hi, thanks for answering that fast

Sadly no, I do not have another system to try it in, and I do not have another GPU to try in place of this one I'm afraid.

[cpurpe91]

Have you tried looking up the BSOD code it shows when your system blue screens?

[zabaaaa]

I looked up most of the codes, some of them talk about drivers, others talk about RAM and VRAM errors.

That's when I tried the RAM sticks, but both gave the "same" result.

[cpurpe91]

Meaning both still BSOD?

[zabaaaa]

Yes, exactly

[cpurpe91]

This is rough because you don't really have the means to troubleshoot, meaning 100% known to be working hardware. Have you tried updating the BIOS to the latest version?

[zabaaaa]

Yes, the BIOS is on the last version. I updated it about a week ago. I will try now to do a flashback to the default version and see if it helps.

Edit :

After reinstalling the default BIOS for my MB (version 0305), I tried to install windows again and got a blue screen after the installation. KERNEL_SECURITY_CHECK_FAILURE

[cpurpe91]

At this point I would look into having a local shop run diagnostics. 

[Volkdude85]

Heap corruption sounds like a vram module failure on the GPU.  Heap as in Video Processing chip.  The chip Probably got too hot leading to a cascading failure.  Be faster to get a new GPU. I doubt you would get it repaired before the end of January...If I am right.  Check your air flow.  You might see if maybe it is just bad contact with a heat sink and re thermal goop it?  Good Luck.

[zabaaaa]

Could a sagging GPU cause this? I did not notice any overheating or particularly saggy GPU, but could this lead to the issues I have?