PC Drivers & Software

[ocroc]

Hello AMD,

Describe your system:

• AMD Graphics Card

  • XFX Radeon RX 5700 XT THICC II Ultra 8G

• Desktop or Laptop System
  • Desktop
• Operating System
  • W10 64 1903
• Driver version installed
  • Radeon 19.12.3
• Display Devices
  • 24" LG 24GM79G 144Hz Freesync on
• Motherboard + Bios Revision
  • MSI Tomahawk B450
• CPU/APU
  • AMD RYZEN 5 2600
• Power Supply Unit  Make, Model & Wattage
  • EVGA 650 GQ
• RAM
  • 16gb

Describe your issue:

Since upgrade to version of drivers 19.2.3, Rocket League sometimes freeze whole PC and i have to restart it manually (no BSOD). After the restart, Radeon software don't start automatically and there are these messages in Event Viewer

Application:

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5df7cf62
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5df7cf62
Exception code: 0xc0000005
Fault offset: 0x00000000004037e7
Faulting process id: 0x2da0
Faulting application start time: 0x01d5c0ddb536c86d
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: 27880ce3-5191-45b0-acc8-abc63f2cdc90
Faulting package full name:
Faulting package-relative application ID:

System:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2e35aaeb-857f-4beb-a418-2e6c0e54d988}" />

  <EventID>10110</EventID>

  <Version>1</Version>

  <Level>1</Level>

  <Task>64</Task>

  <Opcode>0</Opcode>

  <Keywords>0x2000000000000000</Keywords>

  <TimeCreated SystemTime="2020-01-01T19:57:05.353791800Z" />

  <EventRecordID>16172</EventRecordID>

  <Correlation />

  <Execution ProcessID="896" ThreadID="620" />

  <Channel>System</Channel>

  <Computer>DESKTOP-7NLTM73</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <UserData>

- <UMDFHostProblem xmlns="http://www.microsoft.com/DriverFrameworks/UserMode/Event">

  <LifetimeId>{53da25c0-452d-41b6-80db-3db8a8b8210c}</LifetimeId>

  <Problem>3</Problem>

  <DetectedBy>2</DetectedBy>

  <ActiveOperation>0</ActiveOperation>

  <ExitCode>259</ExitCode>

  <Message>0</Message>

  <Status>4294967295</Status>

  </UMDFHostProblem>

  </UserData>

  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2e35aaeb-857f-4beb-a418-2e6c0e54d988}" />

  <EventID>10111</EventID>

  <Version>1</Version>

  <Level>1</Level>

  <Task>64</Task>

  <Opcode>0</Opcode>

  <Keywords>0x2000000000000000</Keywords>

  <TimeCreated SystemTime="2020-01-01T19:57:05.355532500Z" />

  <EventRecordID>16173</EventRecordID>

  <Correlation />

  <Execution ProcessID="896" ThreadID="620" />

  <Channel>System</Channel>

  <Computer>DESKTOP-7NLTM73</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <UserData>

- <UmdfDeviceOffline xmlns="http://www.microsoft.com/DriverFrameworks/UserMode/Event">

  <LifetimeId>{53da25c0-452d-41b6-80db-3db8a8b8210c}</LifetimeId>

  <FriendlyName>HID-compliant headset</FriendlyName>

  <Location>(unknown)</Location>

  <InstanceId>HID\VID_0951&PID_16A4&MI_03&COL02\8&2DFA5F00&0&0001</InstanceId>

  <RestartCount>5</RestartCount>

  </UmdfDeviceOffline>

  </UserData>

  </Event>

Process C:\Windows\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\atieclxx.exe (process ID:2336) reset policy scheme from {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} to {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}

SFC ok,

Installed after DDU