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PC Drivers & Software

k4d3in0sl4v
Journeyman III

RX 5700 XT Random crashes

Good evening, I started to face the fact that sometimes my computer restarts by itself, without BSOD. The restart happens in some games and not always, sometimes I play the same game and everything is fine. When I look at the dump file, it says “FAILURE_BUCKET_ID: AV_amdkmdag!unknown_function” (full text from this file will be below). I searched for similar problems in other people's forums, where it was written about reinstalling the drivers for the video card or something else - it didn't help.
Text from the dump file:

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 1609

Key : Analysis.Elapsed.mSec
Value: 3886

Key : Analysis.IO.Other.Mb
Value: 17

Key : Analysis.IO.Read.Mb
Value: 1

Key : Analysis.IO.Write.Mb
Value: 23

Key : Analysis.Init.CPU.mSec
Value: 625

Key : Analysis.Init.Elapsed.mSec
Value: 22410

Key : Analysis.Memory.CommitPeak.Mb
Value: 87

Key : Analysis.Version.DbgEng
Value: 10.0.27725.1000

Key : Analysis.Version.Description
Value: 10.2408.27.01 amd64fre

Key : Analysis.Version.Ext
Value: 1.2408.27.1

Key : Bugcheck.Code.LegacyAPI
Value: 0xd1

Key : Bugcheck.Code.TargetModel
Value: 0xd1

Key : Dump.Attributes.AsUlong
Value: 21008

Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1

Key : Dump.Attributes.ErrorCode
Value: 0

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Dump.Attributes.LastLine
Value: Dump completed successfully.

Key : Dump.Attributes.ProgressPercentage
Value: 0

Key : Failure.Bucket
Value: AV_amdkmdag!unknown_function

Key : Failure.Hash
Value: {c753a2f9-94a6-448f-1d0e-e079b3442215}

Key : Stack.Pointer
Value: ISR


BUGCHECK_CODE: d1

BUGCHECK_P1: ffffe68b30a93798

BUGCHECK_P2: 7

BUGCHECK_P3: 0

BUGCHECK_P4: fffff80348ae5d20

FILE_IN_CAB: 021125-7593-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
Kernel Generated Triage Dump

FAULTING_THREAD: fffff803a73d0640

READ_ADDRESS: fffff803a73c34b0: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
ffffe68b30a93798

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

TRAP_FRAME: fffff8033a4d8aa0 -- (.trap 0xfffff8033a4d8aa0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffe68b142ff800 rbx=0000000000000000 rcx=ffffe68b16017208
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80348ae5d20 rsp=fffff8033a4d8c38 rbp=fffff8033a4d8d40
r8=ffffe68b30a9379c r9=00001974cf56c864 r10=ffffe68b16017208
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
amdkmdag+0x1865d20:
fffff803`48ae5d20 418b40fc mov eax,dword ptr [r8-4] ds:ffffe68b`30a93798=????????
Resetting default scope

STACK_TEXT:
fffff803`3a4d8958 fffff803`a6a8cde9 : 00000000`0000000a ffffe68b`30a93798 00000000`00000007 00000000`00000000 : nt!KeBugCheckEx
fffff803`3a4d8960 fffff803`a6a880a8 : 00000001`00000003 00000000`00000000 00000000`00000000 fffff803`48a801ef : nt!KiBugCheckDispatch+0x69
fffff803`3a4d8aa0 fffff803`48ae5d20 : fffff803`48aa9868 ffffe68b`16017208 00000000`00000000 ffffe68b`16010000 : nt!KiPageFault+0x468
fffff803`3a4d8c38 fffff803`48aa9868 : ffffe68b`16017208 00000000`00000000 ffffe68b`16010000 00000000`00000001 : amdkmdag+0x1865d20
fffff803`3a4d8c40 ffffe68b`16017208 : 00000000`00000000 ffffe68b`16010000 00000000`00000001 fffff803`3a4d9301 : amdkmdag+0x1829868
fffff803`3a4d8c48 00000000`00000000 : ffffe68b`16010000 00000000`00000001 fffff803`3a4d9301 00010000`164a0610 : 0xffffe68b`16017208


SYMBOL_NAME: amdkmdag+1865d20

MODULE_NAME: amdkmdag

IMAGE_NAME: amdkmdag.sys

STACK_COMMAND: .process /r /p 0xfffff803a73cdf80; .thread 0xfffff803a73d0640 ; kb

BUCKET_ID_FUNC_OFFSET: 1865d20

FAILURE_BUCKET_ID: AV_amdkmdag!unknown_function

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c753a2f9-94a6-448f-1d0e-e079b3442215}

Followup: MachineOwner
---------

My specs:
GPU - RX 5700 XT Sapphire Nitro+
CPU - Ryzen 5 3600
RAM - 16GB
PSU - AZZA PSAZ-650W

If you know or can help solve this, please reply. Thanks.

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