PC Drivers & Software

[superstu]

Hi All. 

I've spent months trying to update my drivers past 15.11 but every time I do the drivers install, reboot and then nothing.. Blank screen, no boot, no signal. I then have to boot without the GPU plugged in, run the AMD cleanup utility in safemode and manually install the driver before restarting right back to where I am now.

Has anyone found a fix for this as I see a lot of people running R9 390X without issue on Windows 10.

Thanks all for your time

Operating System
Windows 10 Pro 64-bit
CPU
AMD FX-8350 30 °C
Vishera 32nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Motherboard
ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2) 42 °C (Latest firmware)
Graphics
C27F591 (1920x1080@72Hz)
8192MB ATI AMD Radeon R9 390 Series (HP) 38 °C (R9 390X)
Storage
465GB Seagate ST500LT012-1DG142 ATA Device (SATA ) 32 °C
223GB SanDisk SDSSDHII240G ATA Device (SATA (SSD)) 34 °C
931GB Hitachi HDT721010SLA360 ATA Device (SATA ) 34 °C
465GB Western Digital WDC WD5000LPVT-24G33T1 ATA Device (SATA ) 28 °C
Optical Drives
No optical disk drives detected
Audio
High Definition Audio Device

PSU 

Cooler master 700W

[mstfbsrn980]

Radeon Software Adrenalin Edition 18.3.4 Release Notes | AMD 
Have you tried this driver?

[superstu]

Thanks for the speedy suggestion. I’ll check my update list when I get home from work and if not I’ll give it a go and feedback. Thanks a lot

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[superstu]

So I installed 18.3.4.  Worked a treat, thanks alot for that one. Warcraft still says that I have out of date drivers but at least this one is stable and running smoothly so far.  Thanks again for that.

[mstfbsrn980]

AMD PCI Bus driver may be corrupting your system. 

ACPI\PNP0A03
ACPI\PNP0A08

Turn off driver update for these hardware IDs with gpedit.msc. Then try latest display driver. Will the system start?

[superstu]

Tried this. Unfortunately didn’t work. Restoring back to 18.3.4. Thanks for the suggestion.

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[superstu]

So system restore wouldn't get past 'restoring registry'. Managed to get back to 18.3.4 via amd cleanup and v15 manual driver installation because for some reason I can't bypass that step and now radeon settings won't work popping up with this cnext error. I'm thinking it's time to buy a new graphics card even though this thing is powerful enough to run everything I've thrown at it.

 

It's a damn shame.

[mstfbsrn980]

AMD Cleanup Utility | AMD  Try this and install the driver again. 

[superstu]

Didn't want to risk a dead PC again until an update sneaked its way in somehow. 

Anyhoo. I can confirm the cleanup utility and a fresh install of drivers doesn't work. Thanks for the suggestion though.

[superstu]

Turns out that the root cause may be my motherboard - asus m5a78l-m/usb3. 

Going to get a new motherboard that was brought out after Windows 10 and hopefully that'll sort out the issue. Until then I'm back to win 8.1 without dx12

[duijckaerts]

Spent quite some time struggling with the same. I came to the conclusion that there is an issue with the stock BIOS for HP's AMD R9 390X causing the driver install to fail and the system to hang.

I have created a custom BIOS for the AMD R9 390X HP OEM. I used an XFX BIOS (XFX.R9390X.8192.150612.rom) and updated fan and other settings to be equal to the original HP one.

I have flashed it and the GPU is working fine now. AMD drivers were updated to the latest version "Win10-Radeon-Software-Adrenalin-2020-Edition-20.5.1-June10", 27.20.1017.1011.

A link to the modified ROM below. Use at own risk.
HP AMD Radeon R9 390X 113-C67132-104 - fixed

Output from GPU-Z: