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PC Drivers & Software

AidanCues
Journeyman III

R5Apex crashing due to amdxx64.dll

This has been happening for a few weeks now, and I have exhausted my knowledge, so I am reaching out to you guys for a fresh look.

This has been happening throughout my upgrade period in the last 4 weeks from 6600xt to 7900xtx.  Thought the physical upgrade would help, but alas no.  Doing nothing specific in game, can happen within 5 mins to 2 hours.  Just hangs and crashes to desktop.  Error is below.

I have reinstalled the game on both EA and on Steam
Reinstalled drivers with AMD clean up
Rolled back drivers
Repaired AntiEasyCheat
No firewalls, AV running
Used VPN, USed static, Used 5g connection
Changed settings in-game from stupid low to ultra-high
I am using Samsung OLED G9 tested at 60, 120 and 240 hz
Reinstalled to different drives, both NVME and SSD
Run as admin, compatability mode in R5Apex

Latest Crashlog from windows stability

----------------------------------------------------------------------

Source
Apex Legends

Summary
Stopped working

Date
‎06/‎11/‎2023 15:19

Description
Faulting Application Path: C:\Program Files\EA Games\Apex\r5apex.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: r5apex.exe
Application Version: 1.0.0.0
Application Timestamp: 653aed61
Fault Module Name: amdxx64.dll
Fault Module Version: 31.0.22023.1014
Fault Module Timestamp: 653878f0
Exception Code: c0000005
Exception Offset: 00000000000b5e89
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 2bf0
Additional Information 2: 2bf0c8517d34b2eecbf1a42992036c0e
Additional Information 3: 2ceb
Additional Information 4: 2ceb57947c9a125732a75bdf00174d7b

Extra information about the problem
Bucket ID: 4fee135c4c39131e2915e58a6d2d07e0 (1807603208159037408)

-----------------------------------------------------------------------------------------

Latest Crashlog from Application Logs

Faulting application name: r5apex.exe, version: 1.0.0.0, time stamp: 0x653aed61
Faulting module name: amdxx64.dll, version: 31.0.22023.1014, time stamp: 0x653878f0
Exception code: 0xc0000005
Fault offset: 0x00000000000b5e89
Faulting process ID: 0x0xDC34
Faulting application start time: 0x0x1DA110FD4411D20
Faulting application path: C:\Program Files\EA Games\Apex\r5apex.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0397214.inf_amd64_8ee7fc67dd7fdd75\B397164\amdxx64.dll
Report ID: f13f8ae9-22a8-428e-bb9b-cdc99b3979a4
Faulting package full name:
Faulting package-relative application ID:

-----------------------------------------------------------------------

Win 12
12700k
64G DDR4
7900 XTX

If anyone has any fresh ideas please let me know, but this may be a driver issue.

Thank you very much  in advance

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3 Replies
Viktor2
Journeyman III

I have the same error, I also have a 7900xtx video card. Has anyone found a solution?

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Viktor2
Journeyman III

Dear  AidanCues,

 

I removed the windows update until August and then repaired the apex, now it seems good.

 
 
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Interesting find mate.  I have reinstalled windows and updated , seems to be working fine, but still stress testing it.

 

Thank you for the insight.

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