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PC Drivers & Software

________
Journeyman III
‎05-29-2024 02:42 PM

"The installed version of the AMD graphics driver has known issues in D3D11."

Capture.PNG

Basically, I tried to login to a game on a different computer and I got this before I could get in.

I tried looking for the driver, I got into the driver installation but for some reason the "Install" button is greyed out.

Capture1.PNG

Last, I tried finding "AMD Radeon R7 Graphics (Legacy)"

It isn't on the website.

Hopefully this can get fixed soon because whenever I try to start the game it crashes while loading.

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4 Replies
cpurpe91
Volunteer Moderator
Volunteer Moderator
‎05-29-2024 05:26 PM

Silly question but did you try ticking, any of the selections about collecting information?

Ryzen 7 7800X3D, ASUS ROG STRIX X670E-F GAMING WIF, G.SKILL TRIDENT Z NEO 2x16GB DDR5 DRAM 6000MT/s CL30, AMD Radeon RX 7900 XTX, LIAN LI EDGE 1300, Corsair MP600 PRO NH 4TB
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________
In response to cpurpe91
Journeyman III
‎05-30-2024 04:43 AM

Yeah, does not work.

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goodplay
In response to ________
MVP
‎05-30-2024 06:04 AM

You probably have a processor with graphics model, type the processor model in the search box on the driver download site to find the graphics driver/software.

 

My PC- Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T.
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Earnhardt
Grandmaster
‎05-29-2024 06:47 PM

Information Required When Posting a Discussion

Please:

  • Search the forums for existing discussions which may contain a solution to your issue before creating a new discussion.
  • Use a title that accurately summarizes your issue. Do not use titles like “Help Me” or “Driver issue”.
  • Post your discussion in the appropriate board for a faster and more helpful response.

When creating a new discussion, please provide as much detail as possible describing your issue, including the steps to reproduce the issue.

Below is an example of the essential information to provide when posting a new discussion.

Describe your system:

  • AMD Graphics Card Make & Model
    • Radeon VII
  • Desktop or Laptop System
    • If a laptop, Make and Model of the Laptop
  • Operating System
    • Windows 10 64bit 1909 Build
  • Driver version installed
    • Radeon Software Adrenaline 20.10.1
  • Display Make and model and connection/adapter in use, resolution, and refresh rate.
    • Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
    • One line for each display device connected
  • CPU/APU Make and model number
    • Ryzen 5 5600X
  • Motherboard Make & Model + Bios Revision
    • Asus X570 Prime Pro BIOS 2802
  • Power Supply Unit Make & Model + Wattage
    • Seasonic Focus 750W Platinum
  • System Memory Make & Model + Frequency
    • GSkill Trident Z RGB 3200Mhz CL14 2x8GB

 Describe your issue:

  • Provide a detailed description of the issue you are experiencing, and the steps required to reproduce the issue.
  • Details about applications/games affected (including version number)
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  • If possible, include a screenshot or video link of the issue