PC Drivers & Software

[froznmango]

Yesterday I was playing and my video froze. After that, I restarted the computer, it showed video in BIOS, but the screen went black after starting Windows. Then I entered safe mode and removed the AMD driver, and the video returned, but whenever I install the video card driver, the screen turns off. I've had the video card for 7 months, invested in a good case for good airflow and additional coolers for the computer so that the temperature was always okay. No overclocking or changes to default settings were made.

My Configuration:
CPU: i9 9900k Motherboard:
ASRock Z390 Phantom Gaming 4
RAM: 4x G.Skill 8GB 3200 (32GB)
PSU: Husky Snow 650W 80 Plus
SSD: 2x Adata 500GB NVMe
GPU: MSi Radeon 6750 XT X2 Mech


Should I activate the warranty or is there a way to fix this?

[AMOCO14]

No image without a driver? Card may have went bad.

If you bought the card new, RMA it.

[froznmango]

Without the driver installed, I get an image, but every time I install the driver, my video just goes black. I've already tried different versions of the driver and different versions of Windows, including Windows 11, Windows 10, Windows 8, and Windows 7. I've also tried using DDU.

[AMOCO14]

Okay card is not dead, Try this driver if you haven't yet,

Ver. 23.30.13.05 Driver

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-23-30-afmf-tech-preview

[froznmango]

Thank you, I'll try, and as soon as I finish, I'll bring an answer.

[froznmango]

I tried but couldn't, I installed my old GPU (GTX 1070TI) and it worked perfectly, which already rules out the processor and motherboard being the issue at least.

[AMOCO14]

RMA that GPU if it is still under warranty.

[erasus27]

had simillar issue,but found the solution.

Safe mode >DDU Uninstall>enter normal windows mode>Uninstall device from device manager> install OLDER stable drivers,for example i used (23.3.1) and seems to work fine more than a week now.good luck