Hi there im having a problem with AMD radeon 530. driver keeps craching and hanging with heavy games like fifa 19 and GTA V
it didnt used to do so, not for a long time after i purchased the laptop at least
my laptop is dell inspiron 5570
8 gb ram
120 ssd + 1 tb hdd
core i7 8550U
NB. I try updating driver to different versions old or new is also keeps crashing
I tried reinstalling windows, DX11 and 12, VC, and litiraly tried evrything so please help!
heres a drive link to A crash report I sent to AMD support
https://drive.google.com/file/d/1u_VWHlaCsU0aoXDJgqQDkHX1QLemZqhq/view?usp=sharing
First your DXDIAG file is just showing two issues with your laptop:
1- Radeon Settings or driver
2-Microsoft Story Remix - this could be due to the graphic driver issues you are having.
Second - Your Radeon 530 is not supported by AMD with driver updates since 06/21/2021.
Third - try using Dell's own Intel & AMD driver and see if everything works fine. This is the best option to make sure your laptop is working normally: https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-5570-laptop/drivers
As you noticed there is a very new BIOS, AMD & Intel Graphics driver, and Intel CHIPSET to update. Do those first and see if your laptop now works normally.
Use DDU with the internet/wifi disconnected and AMD installation folder at C:\AMD delete BEFORE install Dell's own Intel and AMD drivers.
Fourth - All of your laptop's Intel Drivers must be the latest version including the BIOS installed. Especially update your Intel Graphics & Chipset drivers BEFORE installing the latest Dell AMD or AMD own driver.
EDIT: To make sure this is the correct Download page for your Dell Laptop input your S/N into the link I gave you and it should show the correct download page if the one I linked to is the one.
