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PC Drivers & Software

gfmatt
Journeyman III
‎09-05-2018 05:42 PM

On my new windows 10 installation; when I try to install the drivers for my RX 580 (via Adrenalin 18.8.2), screen freezes at detect hardware phase and computer powers down. Any thoughts on how I can install my driver?

Of note, I checked Device Manager; it has the GPU listed there as Radeon RX 580 Series, and under driver Data shows a Driver Date of 4/24/2017, Driver Version of 22.19.162.4, and Digital Signer of Microsoft Windows Hardware Compatibility Publisher.

On the off chance this is in fact the driver I need, that's great... but even better would be some way of having Adrenalin run its process to completion without the crash.  Any thoughts on what to do here?

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kingfish
MVP
‎09-05-2018 05:53 PM

Yes....disconnect from the internet while uninstalling/installing the AMD drivers. Clean install using DDU

Empty the C:/AMD folder of all previous drivers

Follow the steps necessary to prevent/delay Microsoft from automatically changing/installing graphics drivers.

The links are all here > Clean Install AMD Graphics Drivers

DDU has new instructions..make sure you have the latest version

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gfmatt
In response to kingfish
Journeyman III
‎09-05-2018 09:17 PM

unfortunately, that didn't solve the problem.  Any other thoughts?

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