PC Drivers & Software

[emyle]

Hello all,

this is my new configuration:

-MSI B450 Tomahawk

-Ryzen 5 2600

-G.Skill Tridentz D4 3200 C16 (2x8GO)16 Go

-R9 390x 8GO

Os: Windows 10x64 1809

I installed all driver from msi website but till now i haven't the sound from the audio jack..

I updated the bios to the V13.

I'm connected via DVI.

Please help me guys , i have no idea why i don't have sound..

Very cordialy

Emile from France

[dekkard]

Are you using your video card for audio output?

It seems like audio driver for your motherboard is not installed. Try to install it one more time

[emyle]

No i don't use my video card for audio.

I use the audio jack , i tried to install an other time but nothing change..

Thanks for you'r response.

Emile

[brt]

Maybe your onboard audio is disabled in BIOS? You said you've updated it, it may have reset.

You'd have your audio card in device manager, if it was present, but you see none.

[emyle]

I checked , the audio controller  is enabled in bios.

Thanks for you'r help brt

Emile

[brt]

But then audio has to be somewhere in device manager.. Thats strange.

[emyle]

really strange..

I have this :

[dekkard]

The problem is with 1809 update. Bad compatibility with drivers...

[brt]

Try the windows troubleshooting tool, it has an option to determine your audio devices and problems with it.

Its in the control panel > updates and security > troubleshooting.

You'll eventually see if your onboard audio is active and has drivers installed.

[emyle]

when i troubleshooting he saw only this :

i use the headset connected by usb port for having sound..

[dekkard]

The funny thing is that my audio is not working too. Lol. I just rebooted my PC and it's gone) Trying to figure that out

[emyle]

Haha it’s still windows playing a bad trick on us..

[dekkard]

Uninstall radeon drivers. And install again. I'm using 18.12.1.1. It worked in my case. 18.12.2/18.12.3 Not working. BSOD when installing.

[markwilliams]

Try this, hope it works:Reinstall the audio driver

Additionally, please try these steps and see if they help:

http://nosoundwindows10.com/

https://dailytechposts.com/no-sound-windows-10/

[emyle]

Thanks for you'r response.

Doesn't work..