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PC Drivers & Software

wxk
Journeyman III
‎10-22-2019 07:24 PM

My computer often restart and i uploaded the bug report to Microsoft, they replied that it was due to the graphics card driver, but i had updated the driver.

the computer often restart 

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2 Replies
kingfish
MVP
‎10-23-2019 01:52 AM

A tad more info would be helpful....https://community.amd.com/thread/196209 

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wxk
In response to kingfish
Journeyman III
‎10-23-2019 03:00 AM

AMD Graphics Card：RX560;

Desktop System;

Windows 10 64bit;

Driver version installed:Radeon Software Adrenalin 2019 Edition 19.10.1 (19.9.2 tried too );

Display Devices 1:ViewSonic VX2478-smhd-2 2560×1440 @60Hz Active DP adapter;

Display Devices 1:ViewSonic VA2478-H-2 1920×1080 @60Hz Active HDMI adapter;

Motherboard + Bios Revision:MSI X570 gaming pro carbon wifi Bios Version  American Megatrends Inc. 1.30, 2019/9/10

CPU：AMD R9 3900X;

Power Supply Unit  Make, Model & Wattage:CoolMaster V550 550W Gold;

RAM:32GB;

The computer restarts one or two times per day.

The following link is the bug log of windows.

https://send.firefox.com/download/3f43cca94b8693e6/#9ffoSr6ikRG_zCEzK4HrLw 

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