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PC Drivers & Software

JockyJane
Journeyman III

Monitor resolution maxed at 640 x 480

Hello,

When I'm updating to 21.4.1 or some of the more older recent ones, one of my monitors, a BenQ XL2040G, has issues being recognized as a monitor with the capability to run on 1920 x 1080 with 144hz refresh rate.

Instead, it's locked onto 640 x 480.

Basically, same issue as this topic, but this one tends to be about another monitor: https://community.amd.com/t5/drivers-software/latest-driver-21-3-1-locked-my-monitor-to-640x480/td-p...

This is very frustrating as I want to run the latest drivers for optmizations, but instead I can't go much further than a driver from may 2020, number 20.4.2. Between 20.4.2 and 21.4.1, the more older ones tend to have freezing issues which are resolved in the newer versions, but the new versions have the monitor issues as stated above.

I've sent bug reports to AMD with the older drivers but as of right now, nothing has been done yet to resolve them.

Please solve the issues! Note that older drivers don't have the issues, so it's a release that has removed compability with some types of monitors, including mine.

It's not the monitor, it works just fine on older drivers and on my other linux laptop. Using HDMI is not an option as the monitor gets downgraded by doing so.

3 Replies
sniperwhg
Journeyman III

Having the exact same problem. The non-WHQL 21.2.3 drivers from February 22nd don't have this issue but the newer drivers do. The monitor also obviously works during the Windows boot up, but black screens immediately once on the login screen. This is on a 6800xt.

sniperwhg
Journeyman III

The newest update 21.7.1 still has the same problem where the second monitor gets stuck in this strange resolution.

Hello,

I'm still having the issue, updated to 2.1.8.1. Can an AMD representative please take a look at this issue and help us?

I've bought my first AMD video card with the idea of thinking it would be stable, coming from nvidia cards. However, I'm unable to use the latest drivers... Aside from that, windows also updates the older amd drivers automatically, giving me other issues.

I would like to be able to use this video card with the latest drivers without issues. Please help us

 

With 2.1.8.1:

- Restart: Strange artifacts on my second monitor (benQ). After that black screen. It tries to render 1920x1080 but fails.

-After replugging monitor, gets locked on 640x480