Updating my graphics driver causes Windows to freeze erratically. The cursor disappears and the screen is frozen. I have rolled back to driver 21 and the problem disappears. I've tried the last two driver updates and the problem persists. Ordinarily I would just wait for another update and try again, but the fact that the last two updates have the same issue leads me to believe it may be a consistent problem. I'm currently running with the 23.8.1 driver. My hardware includes:
MSI Radeon RX 6800 GAMING Z TRIO 16GB GDDR6 Graphics Card
OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
System Type x64-based PC
Processor AMD Ryzen 5 3600X 6-Core Processor, 3800 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P2.70, 22/08/2019
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASRock
BaseBoard Product B450M Steel Legend
BaseBoard Version
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume7
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.3570"
Username DESKTOP-HA6DM0O\Dave Yeoman
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 10.9 GB
Total Virtual Memory 23.9 GB
Available Virtual Memory 14.4 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Any assistance would be fantastic. Thanks
