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PC Drivers & Software

sautie
Journeyman III

Installing AMD driver causes my laptop to freeze

This issue has started a few days ago. I was playing a game and my screen fully froze all of a sudden.. I couldn't move my cursor and my keyboard was completely unresponsive. Whenever I try to install the AMD driver (essentially it is the AMD Radeon HD 7730/8730/7670/8670/8850/8870M Graphics Driver recommended by Dell for this laptop) it boots up into a black screen and my keyboard would be unresponsive like before. I would then have to go through the start-up repair settings and do a windows restore from a restore point in order for it to boot up normally again. The laptop is pretty old but it runs well.

Here's what I tried:

- Uninstalling Intel HD driver using DDU and reinstalling it

- Uninstalling amd driver using DDU and reinstalling it

- Installing the amd driver from dell's website and from amd's website

- Clean installing windows

- Installing the AMDdriver from the device manager (which also freezes my laptop)

I have went far and beyond and searched for answers but I cannot figure out why I can't install the driver.

 

Dell Inspirion 15R 5537

Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz 2.40 GHz

8.00 GB RAM

64-bit operating system, x64-based processor

Windows 10 Pro

 

If any more info is needed, do tell and I will provide!

 

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