PC Drivers & Software

[vidvex]

Good Day AMD Team,

I have been troubleshooting this issue for over a week now. I'm not having much luck. I don't know where to go from here.

ISSUE:
Started to get these BSOD after a game update for World of Tanks in late March (I might of updated my video drivers after this, I don't remember). Most of the BSOD were error 3B System_service_exception. This happens after 10 mins running the game. Even if I'm in game garage I get the same result. I sometimes get some w/o the game being launched now.

Game: World of Tanks v1.0.0.2 (latest)

Res: HD 1920 x 1080

Settings: Minimum Grafx (lowest possible) Windowed & Fullscreen

Things I have done:
Ran memtest, found 1 bad stick. (Ran it for each stick and each ram slot 19 passes)
Reinstalled World of Tanks game 20GB
Installed latest AMD drivers (using auto detect my driver)
Installed legacy AMD driver w/ vid card model
Installed Manufacture Video driver (Sapphire)
(Used AMD uninstall/cleanup utility between each vid driver)
Test PSU OK with physical tester
Updated mobo BIOS to latest v6.00PG
Ran CPU stress test (prime95) 2hrs
Ran GPU stress test (Fur mark) 2hrs

Ran both stress tests at same time for 2hrs

Temps:
I use 2 monitoring tools to keep an eye on my CPU and GPU temp / load.
CPU: Idle 23C / Gaming 33C / Stress 47C
Vid card: Idle 38C / Gaming 55C / Stress 73C

System specs:

OS: Win 7 64x
Vid card: Sapphire Radeon HD 6850 1GB

Driver Version: 15.200.1062.1004

Monitor: ViewSonic VX2250wm-LED

Resolution: HD 1920 x 1080 @60Hz via DVI cable
CPU: AMD Phenom II X6 1055T Thuban 6-Core
Mobo: Gigabyte GA-880GA-UD3H BIOS v6.00PG
Ram: Corsair DDR3 6GB (Now after one stick removed)
SSD: Samsung Evo 840 120GB

PSU: Nmedia 600W
Case: Antec Three Hundred Two (Fans Filtered)
Fans: 4x 120mm, 2x 140mm

Mini dumps and other info will be attached

Any help/ advice would be very much appreciated. It has been a long week.
Thanks in advance.

[black_zion]

Honestly you need to upgrade your video card, as it's in legacy status, and is only half as fast as the current low end card from AMD, the RX 550. It's a good chance it's drivers since it passes FurMark (you can try OCCT too, it has a VRAM test), you could try a clean install of an older set, Clean Install AMD Graphics Drivers​.

[vidvex]

I'm very well aware that it is now considered a legacy product. I will try OCCT as you mentioned. I have used the DDU utility at the beginning and there was no change. So I used the official AMD Clean Uninstall Utility in between each driver. Still the problem remains. I don't want to upgrade my vid card yet. If the problem remains after upgrading then I can no longer get my money back. You can only exchange open box hardware.

[black_zion]

Amazon has a 60 day no questions asked return policy if you say it's defective or doesn't work properly. Most of the time I don't even think they care, that's how people (me included...) get empty hardware boxes.

[vidvex]

Good to know, I will definitely get my next card there. I've been able to reproduce the error pretty good now. As soon as I log in I start a timer. Right around the 8min mark if I right click the desktop or press the Win key my screen will go blank for 2 seconds and then the Hardware Acceleration will turn off showing default theme. If I keep clicking or typing beyond this point I will get a BSOD 3B or 7E. All the while I'm monitoring temps and they are all idle temps.

[black_zion]

Does it happen in safe mode? Can you create another partition and install (but do not activate) a clean copy of Windows?

[vidvex · Accepted solution]

No it did not happen in safe mode. I re-installed windows, everything good so far.