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PC Drivers & Software

MiskWisk
Adept I

Finding the right drivers

I've been having frequent bluescreen issues for a while now. A helpful person on the microsoft forums was able to point my way to the AMD drivers which I had ignored as I expected the auto-detect tool to be able to do its job but it clearly has failed.

I followed things up by using the drop down menus to select what I believed to be the correct drivers but this failed too.

I finally went back to the https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-g14-series/helpdesk_download/ to try and use the drivers listed there. I've managed to install what's on there and the bluescreens now aren't heavily distorted but they've changed error code to ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY. I've done the checks for malware and come up clean, nor do I have any issues with the RAM, leaving outdated drivers as the likely culprit. Which wouldn't surprise me considering the chipset driver is from 2020.

 

At this point I'm throwing my hands up in frustration. So, here's my laptop specs, can someone please tell me what I need to download to try and solve this problem?

 

ROG Zephyrus G14

Firmware

- Version GA401IV.222

Processor

- AMD Ryzen 9 4900HS with Radeon Graphics

Graphics Card

- AMD Radeon(TM) Graphics

- NVIDIA GeForce RTX 2060 with Max-Q Design

 

If people need any more information feel free to ask!

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7 Replies
FunkZ
Grandmaster

Here is the download link for AMD Ryzen mobile chipset drivers.

https://www.amd.com/en/support/downloads/drivers.html/chipsets/laptop-chipsets/amd-ryzen-and-athlon-...

 

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT
Ryzen R7 5700G | B550 Gaming X | 2x8GB G.Skill 4000 | Radeon Vega 8 IGP
Ryzen R5 5600 | B550 Gaming Edge | 4x8GB G.Skill 3600 | Radeon RX 6800XT

Hmm... I tried that before and it didn't help resolve the issue. I'll try again and see if that changes since I've recently done a full reset so maybe it will have cleared away anything lingering that potentially was at fault.

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I was going to suggest that out of date drivers do not typically start exhibiting BSODs out of the blue, but posted to answer your question as to where to obtain chipset drivers.

In my experience BSODs indicate a hardware problem.

 

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT
Ryzen R7 5700G | B550 Gaming X | 2x8GB G.Skill 4000 | Radeon Vega 8 IGP
Ryzen R5 5600 | B550 Gaming Edge | 4x8GB G.Skill 3600 | Radeon RX 6800XT

I can at the very least say my laptops RAM isn't the issue, having used Windows Memory Diagnostic, Memtest86 (free version), and even swapped the RAM with another stick I know has no issues, none of which flagged up problems or resolved them.

Since this is a laptop I don't believe I have any way of taking any of the other components out to test them which would just leave the PSU. I don't quite see why a faulty PSU would be flagging up errors that point to the AMD drivers though.

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radu1006
Elite

Most likely a hardware issue with your laptop. Blue screens are typically a a sign for a malfunctioning component.

 

First thing I would do is figure out when they occur? Random, in gaming, in applications, etc.

 

If it is random or idle, try checking if the CPU minimum voltage is causing issues. In windows power plan increase the minimum CPU state to 20% at least.

If it happens in gaming, maybe the GPU has an issue. In the past Asus laptops have been known to have issues with the GPU hardware connection that would have a faulty connection after a while due to high heat.

I personally returned an ASUS ultrabook after 6 days because of this issue.

 

Also check the memory. Do some memory tests.

 

If you cannot figure it out, then send it to warranty or some repair shop.

Thanks for the tips. The crashes have mostly been random, though after all my tinkering I seem to have got the number down. Hopefully increasing the CPU minimum voltage will deal with the last of them.

Unfortunately for me, the crashes started occurring about a month after my warranty expired. If it does wind up being a GPU fault, is it worth my time trying to take it to a repair shop? My understanding of laptop components was that if the GPU started failing there wasn't much that could be done due to the integrated nature of most of the components.

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So, turns out because I'm using a laptop I physically cannot increase the CPU minimum voltage in any easy way. The only options I've got are switching between between preset power saving or performance options. The BIOS doesn't allow for adjusting voltages and AMD Ryzen Master is blocked.

 

I've tried searching around for something online that'll let me do it but had no luck with my limited knowledge. Any suggestions?

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