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PC Drivers & Software

avanburen
Journeyman III

Crash (DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG)

Hi, we're developing a game with Unreal Engine 5.0.2 and we've been experiencing occasional driver crashes (indicated by DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG in the crashlog).

The common factor we've identified is that the uses experiencing these crashes are are on Windows 11 (21H2) [10.0.22000.856] and have Radeon 6000 series GPUs (two have a 6700XT, one has a 6600M).

Speaking with Epic on UDN, they suspect a driver issue and have recommended we contact AMD directly regarding this issue. We're currently having the affected users submit bug reports with the AMD Bug Report Tool, however we're unsure as to whether or not there is a better way for us to diagnose this issue.

Is there any additional information we could provide to expedite this?

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