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PC Drivers & Software

Farfy24
Journeyman III

cant open Insta360 Camera video editing software says "needs Open GL 3.3 or Higher

I have a new Radeon RX 7800 XT and it seems ok in games, but I cant open Insta 360 camera video editing software because it claims it needs Open GL 3.3 or higher. I have the very latest Adrenaline software installed as of today and its supposed to contain Open GL 4.6  Please help, no idea what to do? should I return it and go with Nvidia?

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3 Replies

When I see posts like yours the first thing that comes to my mind is that the AMD Driver is showing OpenGL 1.1 instead of 4.6 which would  cause your issue.

To verify if this is the case please run and upload a screenshot of GPU-Z of your GPU card. At the bottom of GPU-Z are all the APIs that should be enabled including OpenGL and its version (Check marked).

NOTE: This has been a OpenGL bug that several Users have opened threads about in the past here at AMD Forums. In case you are in the same boat.

NOTE: You need to post your entire PC information to get better help from other including myself.

 

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Johnbolt
Journeyman III

If you're encountering an error stating that your Insta360 Camera video editing software requires OpenGL 3.3 or higher, it typically means that your computer's graphics hardware or drivers do not support the required OpenGL version.

Here are some steps you can take to troubleshoot and resolve this issue:

1. **Update Graphics Drivers**: Ensure that your graphics card drivers are up to date. You can usually find updates through the manufacturer's website (e.g., NVIDIA, AMD, Intel).

2. **Check System Requirements**: Verify that your computer meets the minimum system requirements for the Insta360 Camera video editing software. If your graphics hardware is too old or doesn't support OpenGL 3.3, you may need to upgrade your hardware or use a different computer.

3. **Compatibility Mode**: Some software allows you to run in compatibility mode, which may help in situations where your hardware doesn't fully meet the requirements. Check the settings or documentation of the software to see if this option is available.

4. **Contact Support**: If you've tried the above steps and still encounter the issue, reach out to Insta360 Camera's customer support for further assistance. They may be able to provide specific guidance or updates related to this error.

5. **Alternative Software**: If the issue persists and you're unable to resolve it, you may need to consider using alternative video editing software that is compatible with your system's hardware and software environment.

By following these steps, you should be able to troubleshoot and resolve the error related to OpenGL requirements in your Insta360 Camera video editing software.

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peruka93
Staff

@Farfy24 Do you still see the issue with the latest driver?

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