PC Drivers & Software

[bluelays]

I have an Acer Nitro 5 AN515-42 with,

My dedicated GPU is not being detected.

Please help me out.

[elstaci]

Go to Windows Device Manager and see if your RX560X is showing as being enabled or not.

Also download and run GPU-Z and see if the RX560X is showing.

This is the last AMD Driver update for the RX500X Series GPU cards: https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-24-3-1-POLARIS-VEGA.html

BUT it is always best to use Acer's own OEM AMD Driver which is 100% compatible.

I would first install Acer own OEM AMD Driver to see if your RX560X is recognized and working normally. If it is then try updating with AMD basic mobile Driver if the Acer OEM AMD Driver is too out-dated and see if it works or not.

NOTE: Make sure your laptop's Intel drivers are all the latest versions especially your Intel Graphic and CHIPSET Drivers and you have the latest BIOS installed and Windows is fully updated via Windows update.

[bluelays]

Here's the GPU-Z

When I installed the drivers you mentioned this popped up

 I have the latest BIOS installed and windows is also fully updated.

[elstaci]

Your GPU-Z indicates that the AMD Driver is not installed correctly and not enabling the proper APIs at the bottom of GPU-Z.

Thanks for the update.

At the bottom for a AMD GPU card the following API should be enabled:

OpenCL

OpenGL 4.6

Vulkan - depending on AMD Driver installed

Directcompute

DirectML - depending on GPU card.

Use Display Driver Uninstaller to remove your current AMD Driver and go to Acer Support download page for your laptop and download and install Acer's OEM AMD Driver and see if it installs correctly using GPU-Z as a guide.

After installing the AMD driver run your Acer Diagnostics program in your laptop or at Acer Support.

[bluelays]

---

@elstaci wrote:

Use Display Driver Uninstaller to remove your current AMD Driver and go to Acer Support download page for your laptop and download and install Acer's OEM AMD Driver and see if it installs correctly using GPU-Z as a guide.

---

I've tried this several times, but the VGA drivers from Acer's support page won't install. The same notification appears as before, and the installation gets stuck, forcing me to perform a system restore.

[elstaci]

Try running Acer's Diagnostics on your laptop to see if it spots any defective hardware or software.

Otherwise, I am out of ideas. Sounds like a hardware issue in my opinion.