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PC Drivers & Software

gsborga
Journeyman III
‎08-04-2024 12:39 AM

Bluetooth not working - Code 43

Hello people!

 

I have an AMD Ryzen 9 7940HS with Radeon 780M Graphics running at 4.00 GHz, and Windows 11 Home installed.

 

I can’t connect my Bluetooth in any way. The Bluetooth toggle icon doesn’t appear in the settings (under the Bluetooth & devices tab) or in the quick access buttons (alongside Wi-Fi and Airplane mode).

 

I checked the Device Manager and noticed an alert icon. When I clicked on it, I saw that Windows had stopped because it encountered an error (code 43).

 

I’ve tried all the tutorials available on Google, Bing, YouTube, etc. I uninstalled and reinstalled the Bluetooth device, downloaded drivers from the AMD website, and did everything I know, but I still can’t solve this problem.

 

Could someone help me find a solution?

 

 

Here is the device manager, where the problem shows up:

1.pngCaptura de tela 2024-08-04 021726.jpg

 

 

 

 

Below there are just additional screenshots about the missing of bluetooth activation buttons and also the drivers I tried to install:

4.jpg3.jpg5.png

 

Thank you very much for any kind of help!

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2 Replies
goodplay
MVP
‎08-04-2024 01:07 AM

AMD does not supply BT drivers, check the laptop makers support site and/or post your issue on their community forum.

 

My PC- Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T.
Janc33
Journeyman III
‎12-05-2024 06:06 AM

Hi,

did you manage to resolve the problem? If yes, what is the solution? I am facing the same problem.

Cheers!

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