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PC Drivers & Software

gnapo
Adept I
‎12-19-2019 01:14 PM

Black screen and PC need hard reset to fix it.

When viewing fullscreen video at Netflix on Google Chrome browser. After some minutes screen goes black, no sound output too. Using default HDMI output for sound. Olny with hard reset the PC is usuable again.

GPU: Radeon R9 380

Reinstalling Windows the problem continues.

5 Replies
gnapo
Adept I
‎12-20-2019 03:26 PM

Delete AMD drivers and using Windows Update drivers seems to work.. as temporary solution.

0 Likes
aad23
Journeyman III
‎12-20-2019 07:23 PM

yes me too, I had a black screen after Windows 10 boot logo, couldn't do anything had to reinstall Windows 10 1909 after adrenalin 2020 edition 19.12.3 update, I hope this will be solved in the next update.

0 Likes
papawolf
In response to aad23
Adept II
‎12-21-2019 08:57 AM

"I hope this will be solved in the next update."

LMAO!!!!!!!!!!!!!!!!!!!!!!!!! That's funny....

0 Likes
yahaway
Adept II
‎12-25-2019 08:46 AM

I get bsod every few days when watching Netflix or YouTube. I figured it was driver issue. Will update driver to optional newest one and hope it works 

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gnapo
Adept I
‎01-19-2020 03:36 AM

After experiments i have a new solution that works for me. For over 10-15 days my PC is stable. I hope it will work for other guys having the same problem. Using old drivers from 2017... Radeon Software Crimson ReLive Edition 17.11.4 Driver Version 17.40.2511.1015 (Windows Driver Store Version 23.20.793.1024). I found them on Guru3d.com.

Here is the link... Download page

Screenshot_1.png

0 Likes