PC Drivers & Software

[jyv58]

For several months now, AMD has been walking me around with software updates and drivers for a 7700 connected to an Asus Z170 motherboard running Windows 10 Pro. Systematically, X-Plane 10 or 11 cause a black screen when the simulator is ready to be used. However, AMD has my email address provided along with its crash reports. I never get any response. New maps have been released. If they are incompatible with my Z170 and AMD is still serious, I don't see why I would buy a new card.

Does anyone have a serious solution?

[hardcoregames_]

The HD 7770 is rather old and new cards are dramatically more powerful

[jyv58]

Bonjour,

Il n'empêche que les réactions d'AMD jusqu'à présent par rapport à cette

carte et notamment son manque de franchise ne donnent pas envie

d'investir dans un matériel de la marque.

La société a pourtant eu mon adresse courriel lors des rapports de bugs

et aurait pu être beaucoup plus franche. Autant carrément préciser

qu'elle était incompatible avec ces softs plutôt que de faire semblant

de les corriger avec des patch.

C'est se moquer de ses (futurs?) clients et je ne sais pas si je vais du

coup investir dans une carte AMD.

JY V

Le 20/10/2020 à 03:06, hardcoregames™ a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[jyv58]

Hello,

Nevertheless, AMD's reactions to this card to date, and in particular

its lack of honesty, do not make people want to invest in the brand's

equipment.

However, the company did get my email address when I reported bugs and

could have been much more frank. I might as well have said that it was

incompatible with these softs rather than pretending to fix them with

patches.

It's making fun of its (future?) customers and I don't know if I'm going

to invest in an AMD card.

Bonjour,

Il n'empêche que les réactions d'AMD jusqu'à présent par rapport à cette

carte et notamment son manque de franchise ne donnent pas envie

d'investir dans un matériel de la marque.

La société a pourtant eu mon adresse courriel lors des rapports de bugs

et aurait pu être beaucoup plus franche. Autant carrément préciser

qu'elle était incompatible avec ces softs plutôt que de faire semblant

de les corriger avec des patch.

C'est se moquer de ses (futurs?) clients et je ne sais pas si je vais du

coup investir dans une carte AMD.

JY V

Le 20/10/2020 à 03:06, hardcoregames™ a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[hardcoregames_]

Modern processors such as the Ryzen 3000 lineup are better suited to CPU bound games.  The turbo boost can take the CPU above 4 GHz which does help with some demanding games.

[jyv58]

So I put all AMD in a garbage and probably buy a new card from a other

manufacturer who could directly answer?

Le 21/10/2020 à 16:34, hardcoregames™ a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[elstaci]

Need to translate your replies into English. I am using another computer which doesn't have my translator on it.

Here you can download the correct latest AMD Driver for your HD77xx GPU card: https://www.amd.com/en/support 

Here is the minimum System Requirements for X-Plane 10: https://www.x-plane.com/kb/x-plane-10-system-requirements/ 

And for X-Plane 11 System Requirements: https://www.x-plane.com/kb/x-plane-11-system-requirements/ 

Here is 5 years old article that shows what AMD GPU card supports some features of DX12: Exclusive: The Nvidia and AMD DirectX 12 Editorial - Complete DX12 Graphic Card List with Specificat... 

[elstaci]

Download GPU-Z and see at the bottom of the image if OpenCL, OpenGL and 1 - 2 more boxes are checked marked.

This will indicate if your AMD driver is installed and working correctly.

Also will show Make & Model of your GPU card and AMD Version installed.

[jyv58]

Hi,

Even with the last beta driver, X-plane (10 or 11) doesn't work

JY

Le 21/10/2020 à 15:24, elstaci a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[elstaci]

By your GPU-Z image, the AMD driver is correctly installed and all the appropriate boxes are checked marked at the bottom.

I see that you have a Asus HD7770 GPU card.

Here is the latest  AMD Driver for your HD 7770 GPU card: https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000-series/amd-radeon-hd-7770-g...

If the latest doesn't work then try installing a Previous AMD Driver and see if it starts working again from here: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-hd/amd-radeon-hd-7000-series/amd...  (The oldest is from 01/2020).

If you need to try something older than 01/2020 go here : Videocards - ATI Catalyst Windows 7 | 8 | 10 

Asus doesn't have any AMD Drivers to download except a BIOS version to convert your GPU card to work strictly in a UEFI Motherboard but not legacy.

So if you have a Legacy Mode Motherboard don't update the BIOS!.  You won't be able to install the Legacy GPU BIOS once you update to the UEFI BIOS version according to Asus Support.

IF you still are having issues try stress testing your GPU card to see if it is failing using OCCT or Furmark Fuzzy Donut Stress test.

See if it passes the stress test without any issues. 

If it passes all stress tests, Then it seems to indicate the GPU or Programs are not compatible with each other. Have you tried to contact the software Support for help or posted your question at the software's Forum to see if anyone else is having the same or similar issues?

[jyv58]

Hi,

I have installed the latest driver.

I don't know if this will help. X-Plane 11 loads quite normally.

But as soon as I press a key on the keyboard, touch a joystick, a

button, a joystick axis, the software crashes.

Le 21/10/2020 à 21:49, elstaci a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[elstaci]

That is strange.

Go to Windows Event Viewer and look under "Errors" and see if you see anything to do with your simulators in general.

Also run DXDIAG.exe and upload DXDIAG.txt (Click on "Save to Txt") to you next reply. I would like to see exactly what files are having issues in your computer.

[jyv58]

Hi,

I don't have seen anything about my peripherics.

You 'll see Dxdiag. I always use WHQL and no bêta drivers. Except some

tries for the AMD graphic card.

Regards,

JY V

Le 22/10/2020 à 03:02, elstaci a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[elstaci]

This is the part of DXDIAG.txt that I look at which shows which files (Windows and Non-Windows) are having problems in your computer:

Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Détecteur d'erreurs 1869703489397402915, type 1
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : mms_mini.exe  - ( This concerns Acronis True Image)
P2 : 12.0.1.3036
P3 : 5977057b
P4 : KERNELBASE.dll

Try disabling Acronis Service for this file as per this old thread at Acronis Forum and see if the game doesn't crash: mms_mini.exe using lots of CPU even when not running a backup or restore | Acronis Forum 

+++ WER1 +++:
Détecteur d'erreurs 2060163884056235751, type 5
Nom d’événement : SQL140Exception (Exception Event Class - SQL Server | Microsoft Docs )
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : SQL Server 2019@RTM@KB4517790 (https://support.microsoft.com/en-us/help/4517790/kb4517790-servicing-update-for-sql-server-2019-rtm )

P2 : 0x93C54E3E
P3 : 0x93C54E3E
P4 : 0x97A656BB@1306@74
P5 : 0x97A656BB@1306@74
P6 : SqlEngineConfigAction_patch_validation (Microsoft Fix to this problem - https://support.microsoft.com/en-za/help/2588050/kb2588050-fix-slipstream-installation-of-a-sql-serv... )

Not sure what this is in Windows, maybe you can google it to find out more about it.

Run in a elevated Command Prompt or Powershell the following command to check your Windows OS - SFC /scannow.

+++ WER2 +++:
Détecteur d'erreurs , type 0
Nom d’événement : SQL140Exception
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : SQL Server 2019@RTM@KB4517790
P2 : 0x93C54E3E
P3 : 0x93C54E3E
P4 : 0x97A656BB@1306@74
P5 : 0x97A656BB@1306@74
P6 : SqlEngineConfigAction_patch_validation
P7 : 0x37BF4F3D

Same as the previous WER2

+++ WER3 +++:
Détecteur d'erreurs , type 0
Nom d’événement : LiveKernelEvent
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : 1a1 ( This concerns SQL) I would google this as "LiveKernelEvent_1A1" and see what you find. (This MS Forum indicate Hardware problem for this error: What causes LiveKernelEvent 1a1? - Microsoft Community )
P2 : ffffc589debdc040

+++ WER4 +++:
Détecteur d'erreurs , type 0
Nom d’événement : LiveKernelEvent
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : 1a1 (This concerns SQL as per this previous thread - https://www.windowsphoneinfo.com/threads/livekernelevent-crash-1a1-and-192-w10-pro-1903.218129/ )
P2 : ffffc589debdc040

+++ WER5 +++:

+++ WER6 +++:
Détecteur d'erreurs , type 0
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0

Détecteur d'erreurs 1746619442492094262, type 4
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : Radeonsoftware.exe
P2 : 10.1.2.1808
P3 : 5f89d5ff
P4 : StackHash_890d
P5 : 10.0.19041.546
P6 : 5b56177b
P7 : c0000374
P8 : PCH_18_FROM_ntdll+0x000000000009C8E4

+++ WER7 +++:
Détecteur d'erreurs , type 0
Nom d’événement : FaultTolerantHeap   

(This old thread in a European language: FINAL FANTASY XIV Forum ) I not using my own computer with my normal translator.
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : Radeonsoftware.exe
P2 : 10.1.2.1808

+++ WER8 +++:
Détecteur d'erreurs , type 0
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : Radeonsoftware.exe
P2 : 10.1.2.1808

+++ WER9 +++:
Détecteur d'erreurs 1255549604656043624, type 4
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : Radeonsoftware.exe
P2 : 10.1.2.1808

From WER5 - WER9 concerns AMD Driver

_____________________________________________________________________________________________

Found this from X-Plane SImulator website about the game crashing at start using AMD Vulkan: https://www.x-plane.com/kb/updating-amd-drivers-for-x-plane-and-vulkan/ 

If you can install your AMD GPU in another computer to see if the same thing occurs or install a different AMD GPU and see the problem continues will narrow it down to the GPU or not.

To eliminate 3rd party programs causing your issue do a "Clean Windows Desktop" Boot and see if your game starts and runs. If it does, then you can start "enabling" some of the 3rd party programs to see which one is the one in conflict with your simulator.

Here is how to do a Windows Clean Boot: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows 

[jyv58]

Hi,

Thank you for everything. However, I was not able to fix it. The

simplest and now the fastest way is to reinstall all windows.

Thank you for the help,

Best regards,

JY V

Le 22/10/2020 à 15:02, elstaci a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[jyv58]

Hi,

Have a try with launching X-Plane 11 and waiting...

Black screen without using keyboard or anything else

And then, looking for the events. Have a look on the Diag.docx file

including screen copies.

I don't exactly understand where is the problem.

Regards,

JY V

Le 22/10/2020 à 03:02, elstaci a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[jyv58]

Hi,

An other screen copy

JY

Le 22/10/2020 à 03:02, elstaci a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[kingfish]

Try disabling ULPS:

https://community.amd.com/thread/176003 

[jyv58]

Hi,

Doesn't work (same problem).

Thank you,

JY

Le 23/10/2020 à 16:56, kingfish a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[jyv58]

Hi,

I formatted the C disk and reinstalled Windows.

I started to reinstall some software as well. But before going any

further, I tested X-Plane 11 and it crashed.

Herewith attached Dxdiag.txt. I already have errors!

Thanks for the answer,

Regards,

JY V

Le 23/10/2020 à 16:56, kingfish a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/

[elstaci]

Every single error you have under Diagnostic involves Windows Defender and your 3rd party AntiVirus program:

Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Détecteur d'erreurs 1893641917150752350, type 5
Nom d’événement : MpTelemetry
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : unspecified
P2 : HardeningTelemetry
P3 : HardeningTelemetryDisableAV
P4 : 4.18.1909.6
P5 : unspecified
P6 : unspecified
P7 : unspecified
P8 :
P9 :
P10 :

Don't know which 3rd party Anti-Virus program you have but here is McAfee explaining that same error you are getting and a workaround to avoid it: Windows Error Reporting generates Event 1001 after installing Endpoint Security or VirusScan Enterpr... 

Otherwise that is all I know and have no other suggestion unless Kingfish has some other troubleshooting suggestions. 

Personally it is beginning to sound like you have a defective hardware in your computer.

Since you are having so many issues with your AMD GPU see if you can borrow another GPU and install it and see if all your issues clears up or not.

Have a safe day and take care.

[jyv58]

Hi,

Thank you very mutch for the help.

The 3rd party AniVirus program is Malwarebytes.

Bes regards,

JY

Le 27/10/2020 à 21:56, elstaci a écrit :

>

Community <https://community.amd.com/?et=watches.email.thread>

>

Re: An AMD 7700 seems not working with X-Plane 10 and X-Plane 11

under Windows 10 Pro and mother card Asus Z170

in /Drivers & Software/