PC Drivers & Software

[smthkirill]

My problem is that I bought my Beelink GTR7 7840HS mini pc with a Radeon 780M and it is experiencing frequent freezes, timeouts, etc..

They happen on both Linux and Windows.
On Windows in the form of driver timeouts. On Linux in the form of console errors like no retry page fault (attached below).

During the problem, all applications related to GPU are closed, the screen goes black, on Windows most often after 30 seconds it comes back, on Linux (Fedora) you often have to reboot yourself.
On Linux I tried different kernel versions.
You don't need to say that the problem is with driver version and bios. I have tried all versions of bios almost, drivers are the latest.

I need an answer what could be the problem? I heard nowadays there are problems with power saving on these chips. In general, I need an expert opinion on what exactly it is related to.

Linux kernel error log:
https://pastebin.com/3jJ8Sxcw

[sangnguyen207]

HI, same problem on same chipset. I tried everything and they still haven't fix it. (Reinstalled drivers, roll back driver version, reinstalled windows...)

Anyone know a solution?

[Hyphen]

Same issue. Random freezes throughout the day. Left monitor goes black, right monitor goes green, have to hard reboot.

[sangnguyen207]

anyone can help?, i'm sick of amd driver, my laptop 7840hs 780m can't even watch netflix. If nothing improved, I'm selling this next week and move to Intel

[remaud]

We see exactly the same on newly purchased laptops in my company. Lenovo t14s Gen4 machines, and we have the same problem on 100+ machines. We tried all different drivers from Lenovo and also the latest from AMD. But all have the same issue. In the event viewer we se this message : Display driver amdwddmg stopped responding and has successfully recovered. Some times the device gets disabled in device manager, probaly because of the crashes, and then the users cannot connect external displays anymore. They need to call helpdesk to get elevated privileges to enable the display adapter again.  This should be fixed ASAP

[nickrtu]

I just started getting the same crashes in the last week or two. It started when I was using Nvidia GeForce NOW, then in the last few days it has been happening while watching YouTube videos.

I'm on a MinisForum UM790 Pro.

Has anyone found a solution to the issue?

[ilyushaua]

AMD Ryzen 7 8845HS w/ Radeon 780M Graphics; 32gb ram; 120 hz screen - typing this and experience the same problem. Only fix for me is using 60 hz instead of 120 hz, but that's a pure trash due bought a laptop for being able to use 120, not 60....  Using latest drivers. AMD driver is 24.8.1 - the latest one

Lets do maximum upvote so devs will notice us and finally fix this problem, because that's a DISASTER 

[TalkingChicken]

Same problem, Ryzen 8845HS with 780M, driver timeout crash in every 3D application, after at most 5 minutes. Disabling MPO - a fix from nVidia no less - doesn't work. Tried multiple driver versions, full/minimal installs, nothing works. I guess I made a mistake trying AMD after being burned by Radeon 7870's sad excuse for drivers years ago. Still no improvement.

[BourgeoisDirk]

As you also have an HS, this might apply to you and fix it for you as well: link 

[BourgeoisDirk]

On a Mini-PC with only an iGPU it would seem that you're fresh out of luck.

AMD referred to the Manufacturer to provide updated drivers, not them.

See: https://community.amd.com/t5/pc-drivers-software/need-new-driver-for-radeon-780m/m-p/614128#M176637 

If you have a dPU available, the problem can be solved ..

Scenario:
- Device: ASUS TUF FA707XI
- CPU: AMD Ryzen 9 7940HS w/ Radeon 780M Graphics
- dGPU: NVidia RTX 4070
- Devices: Laptop Monitor, HDMI Monitor, Thunderbolt 4 Dock with another DP Monitor
- Issue: The PC frequently freezes after some time, the screens connected to the T4 Dock turn green/black/other-color and then get disconnected (pc no longer recognizes them). It seems when this happens, that in Device Manager the iGPU is no longer available until after a Restart. Can find the driver timeouts as well in event viewer.

Solution, if you have a dGPU:

- Move processing to the dGPU, this seems to eliminate the freezes and wacky behavior.

 > In NVIDIA Control Panel

>> Adjust image settings > Use the advanced 3D image settings

>> Manage 3D Settings > Global

    Set "OpenGL rendering GPU" to the dGPU

    Set "Power Management Mode" to "Prefer maximum Performance"

>> Configure Surround > Physx > Processor > dGPU

Apply & Restart