cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

PC Drivers & Software

spacey54
Journeyman III
‎11-09-2020 05:05 AM

AMD Radeon Software Driver Update Error 1603

Hello,

so the following happened:

I tried to update the drivers for my AMD Graphics Card.

First I visited the page https://www.amd.com/en/support

I clicked on "Download Now" and tried to install the programm as described.

I chose to delete all of my old drivers during the installation process.

But once I restarted my computer it prompted me an error: error 170

And it says it can't detect a working internet connection. When I boot Windows 7 it takes a while to set up the connection (blue loading wheel in the lower right corner) so that may be the problem?

I also tried to just execute the setup.exe in the C:/AMD/RadeonInstaller folder after the failed install without choosing to reset the drivers to factory setting and without rebooting but then it immediately gives me the error: "AMD Installer cannot continue because it is unable to access the required web sources" (Error 195).

After hours of work trying to fix this I instead downloaded the driver from https://devicehunt.com/view/type/pci/vendor/1002/device/6819 and https://devicehunt.com/driver/type/pci/vendor/1002/device/6819/download/d18e5b74-4c47-4d20-a6bd-06d6...

in order to have an installation of the drivers without an internet connection.

Unfortunately right at the end of the install it gives me error 1603 https://www.amd.com/en/support/kb/faq/gpu-kb1603 .

When I run the setup.exe again without choosing to reset to factory settings before the install it also gives me the error 1603 but at a different point during the installation.

I really need to get those drivers working or I can't run most of my programs on my PC because they all need OpenGL.

Please tell me if there is:

1.A way to fix the connection problems with the auto-detect installer

2.A way to fix this annoying error 1603

3.A way to safely install old drivers so I can at least run basic programs that need OpenGL

Computer: Desktop with Windows 7 installed

Graphics Card:

AMD Radeon HD 7800 Series

PCI\VEN_1002&DEV_6819&SUBSYS_E221174B&REV_00\4&2997DCDD&0&0010

Here's the log of the devicehunt installer when resetting the drivers to factory settings and when restarting the computer (I find it really strange that it's not able to perform "runCommandLine " and the command "net" even though I can run "net" in cmd when I run the console as admin):

2020-11-09::01:22:19::165    SupportedRendering::IsIntelNaviteRenderingRequired:468     ERROR     GetInstalledDriverVersion function entered.

2020-11-09::01:22:19::665    createScheduledTaskFromXMLContents                :748     ERROR    Failed to call CoInitializeEx 0x80010106

2020-11-09::01:22:19::758    createScheduledTaskFromXMLContents                :804     ERROR    Error saving the Task : 0x80070534

2020-11-09::01:22:25::327    InstallMan::InstallMan                            :1528        Starting install: "C:\AMD\Win7-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\BIN64\RadeonInstaller.exe" /LOCAL0 /HIDEEULA /FROMCLEANINSTALL

2020-11-09::01:22:30::335    InstallMan::performMyState                        :1404        performMyState: performDetection IM_ONLINEINSTALL

2020-11-09::01:22:45::904    CDetectionMgr::parseBuildHighletsXML              :2231    ERROR    --CDetectionMgr ->BuildHighlight JSON parsed successfully

2020-11-09::01:22:48::493    CDetectionMgr::performJsonParsing::<lambda_d3c2f55:571         ----CDetectionMgr -> Found ccc2_install.exe in C:\AMD\Win7-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\BIN64\..\Packages\Drivers\Display\W76A_INF\B354265

2020-11-09::01:25:14::432    IsSnapSettingEligible                             :2213        Radeon setting is not running. System is not eligible for snap settings.

2020-11-09::01:25:14::681    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: DOT Net Framework 4.5   -- PID: W-06-0U03-000-006-022-001-00-25

2020-11-09::01:25:14::681    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD Display Driver   -- PID: W-06-0001-000-001-001-001-00-00

2020-11-09::01:25:14::681    CDetectionMgr::updateEligibleWorkAroundList       :2303    ERROR    WorkAround Eligible Package name: AMD Display Driver   -- PID: W-06-0001-000-001-001-001-00-00 -- WorkAround Stage : WA_POSTUNINSTALL,

2020-11-09::01:25:14::681    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD HDMI Audio driver   -- PID: W-06-0001-000-001-039-001-00-25

2020-11-09::01:25:14::681    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD Settings   -- PID: W-06-2U03-000-002-193-001-00-25

2020-11-09::01:25:14::681    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD Settings   -- PID: W-10-0U01-000-002-192-001-00-25

2020-11-09::01:25:14::681    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: Branding64   -- PID: W-10-0U03-000-002-194-001-00-25

2020-11-09::01:25:14::681    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: ACP Application   -- PID: W-06-1U01-000-002-184-000-00-25

2020-11-09::01:25:14::681    CDetectionMgr::updateEligibleWorkAroundList       :2303    ERROR    WorkAround Eligible Package name: ACP Application   -- PID: W-06-1U01-000-002-184-000-00-25 -- WorkAround Stage : WA_PREINSTALL,

2020-11-09::01:25:14::681    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD User Experience Program Installer   -- PID: W-06-1U00-000-002-227-001-00-25

2020-11-09::01:25:14::681    getLanguageCodeValue                              :3144    ERROR    Before split Language Code - DE-DE

2020-11-09::01:25:14::681    getLanguageCodeValue                              :3153    ERROR    After Split Language Code - DE

2020-11-09::01:25:14::681    InstallMan::getBuildInfoForUI                     :175     ERROR    Laguage code is : DE  

2020-11-09::01:25:29::735    InstallMan::performMyState                        :1423        performMyState: performInstall IM_ONLINEINSTALL

2020-11-09::01:25:29::844    sendGoogleAnalytics                               :988         Successfully sent HttpQueryInfo to: /r/collect?v=1&_v=j33&aip=0&a=153463489&t=event&ni=1&_s=1&dl=http%3A%2F%2Finstaller%2F&ul=de-DE&de=UTF-8&dt=driver-installer&ec=application&ea=launch&el=driver-installer&tid=UA-55985825-1&cd1=http%3A%2F%2Finstaller%2F&cd3=driverinstaller&cd17=(not%20set)&cd24=adult&cd35=(not%20set)&cd37=6819-00%7C%7C%7C%7C&cd38=1002%7C%7C%7C%7C&cd41=174b%7C%7C%7C%7C&cd42=AMD%20A10-6790K%20APU%20with%20Radeon(tm)%20HD%20Graphics%20&cd43=Windows7&cd44=64&cd45=de-DE&cd46=(not%20set)&cd47=(not%20set)&cd48=de-DE&cm1=(not%20set)&ds=INSTALLER&cid=ac931f59-890a-4152-b5ed-f8119542d6cf&an=INSTALLER&av=%7C19.50.29.27-200421a-354309E-RadeonSoftwareAdrenalin2020&z=9290466725

2020-11-09::01:25:31::966    ProgressEvent::StartEvent::<lambda_2297be43831d730:121         Starting event: PreInstall

2020-11-09::01:25:52::340    PackageMan::LoadAndExecutePluginDLL               :1141    ERROR      WA_PREINSTALL Stage WA STARTED FOR Install_ACPPlugin.dll

2020-11-09::01:25:52::340    PackageMan::LoadAndExecutePluginDLL               :1352    ERROR    WA_PREINSTALL Stage Load Library failed with Install_ACPPlugin.dll

2020-11-09::01:25:52::340    PackageMan::LoadAndExecutePluginDLL               :1357    ERROR    WA_PREINSTALL Stage WA END FOR Install_ACPPlugin.dll

2020-11-09::01:25:52::340    ProgressEvent::EndEvent::<lambda_19eb4161bac8c4e04:131         Finished event: PreInstall

2020-11-09::01:25:52::340    InstallMan::performInstall::<lambda_5d338abc98715d:385         --- InstallMan -> Performing multi threaded install

2020-11-09::01:25:52::340    ProgressEvent::StartEvent::<lambda_2297be43831d730:121         Starting event: Uninstall Previous Versions

2020-11-09::01:25:57::347    PackageMan::installPackages                       :379         ---PackageMan -> Starting the install of AMD Display Driver......

2020-11-09::01:25:57::347    ProgressEvent::EndEvent::<lambda_19eb4161bac8c4e04:131         Finished event: Uninstall Previous Versions

2020-11-09::01:29:28::456    PackageMan::installPackages                       :379         ---PackageMan -> Starting the install of DOT Net Framework 4.5......

2020-11-09::01:47:28::489    PackageMan::installPackages                       :471         ---PackageMan -> Install of DOT Net Framework 4.5 is successful.

2020-11-09::01:47:28::489    PackageMan::installPackages                       :379         ---PackageMan -> Starting the install of AMD Settings......

2020-11-09::01:48:38::011    PackageMan::installPackages                       :471         ---PackageMan -> Install of AMD Settings is successful.

2020-11-09::01:48:38::011    PackageMan::installPackages                       :379         ---PackageMan -> Starting the install of AMD Settings......

2020-11-09::01:52:57::667    PackageMan::installPackages                       :471         ---PackageMan -> Install of AMD Settings is successful.

2020-11-09::01:52:57::668    PackageMan::installPackages                       :379         ---PackageMan -> Starting the install of Branding64......

2020-11-09::01:53:21::468    PackageMan::installPackages                       :471         ---PackageMan -> Install of Branding64 is successful.

2020-11-09::01:53:21::468    PackageMan::installPackages                       :379         ---PackageMan -> Starting the install of ACP Application......

2020-11-09::01:53:47::042    PackageMan::installPackages                       :471         ---PackageMan -> Install of ACP Application is successful.

2020-11-09::01:53:47::042    PackageMan::installPackages                       :379         ---PackageMan -> Starting the install of AMD User Experience Program Installer......

2020-11-09::02:00:05::700    PackageMan::installDriver                         :775     ERROR    The driver install of C:\AMD\Win7-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\Packages\Drivers\Display\W76A_INF\C7354309.INF has failed. Error code returned: 0x000005B4. Corresponding HRESULT code: 0x800705B4.

2020-11-09::02:00:05::728    PackageMan::installPackages                       :483     ERROR    ---PackageMan -> Install of AMD Display Driver has failed. Error code = -2147023436 Dieser Vorgang wurde wegen Zeitüberschreitung zurückgegeben.

2020-11-09::02:00:05::730    PackageMan::installPackages                       :379         ---PackageMan -> Starting the install of AMD HDMI Audio driver......

2020-11-09::02:00:27::752    PackageMan::installPackages                       :471         ---PackageMan -> Install of AMD HDMI Audio driver is successful.

2020-11-09::02:00:27::753    PackageMan::installFailedPackages                 :179         ---PackageMan -> Starting the install of AMD Display Driver......

2020-11-09::02:00:27::937    PackageMan::installFailedPackages                 :203     ERROR    ---PackageMan -> The retry of install of AMD Display Driver has failed. Error code = 87 Falscher Parameter.

2020-11-09::02:00:32::668    SummarizeInstallFailures                          :1177    ERROR    AMD Display Driver W-06-0001-000-001-001-001-00-00 failed with error code: -2147023436 Dieser Vorgang wurde wegen Zeitüberschreitung zurückgegeben.

2020-11-09::02:00:32::939    sendGoogleAnalytics                               :988         Successfully sent HttpQueryInfo to: /r/collect?v=1&_v=j33&aip=0&a=153463489&t=event&ni=1&_s=1&dl=http%3A%2F%2Finstaller%2F&ul=de-DE&de=UTF-8&dt=driver-installer&ec=application&ea=installed&el=driver-installer&tid=UA-55985825-1&cd1=http%3A%2F%2Finstaller%2F&cd3=driverinstaller&cd17=dd%7C19.50.29.27-200421a-354309E-RadeonSoftwareAdrenalin2020&cd24=adult&cd35=(not%20set)&cd37=6819-00%7C%7C%7C%7C&cd38=1002%7C%7C%7C%7C&cd41=174b%7C%7C%7C%7C&cd42=AMD%20A10-6790K%20APU%20with%20Radeon(tm)%20HD%20Graphics%20&cd43=Windows7&cd44=64&cd45=de-DE&cd46=(not%20set)&cd47=(not%20set)&cd48=de-DE&cm1=(not%20set)&ds=INSTALLER&cid=ac931f59-890a-4152-b5ed-f8119542d6cf&an=INSTALLER&av=%7C19.50.29.27-200421a-354309E-RadeonSoftwareAdrenalin2020&z=2980141375

2020-11-09::02:00:35::104    runCommandLine                                    :876         Launching command cmd.exe /C "net start wuauserv /y"

2020-11-09::02:00:35::187    runCommandLine                                    :908         Reading output buffer. Amount read: 86, Amount avaliable: 86

2020-11-09::02:00:35::188    runCommandLine                                    :916         Return value: 1

2020-11-09::02:00:35::188    runCommandLine                                    :917         Output from launched command:
Der Befehl "net" ist entweder falsch geschrieben oder

konnte nicht gefunden werden.

2020-11-09::02:00:35::188    InstallMan::performMyState                        :1470    ERROR    --- InstallMan -> Caught an AMD Exception. Error code to display to user: 1603. Debug hint: "Install failure."

2020-11-09::02:01:06::728    InstallMan::~InstallMan                           :1534        Install has completed. Cleaning up.

Here's the log of the devicehunt installer when choosing a repair without a restart:

2020-11-09::04:03:42::576    SupportedRendering::IsIntelNaviteRenderingRequired:468     ERROR     GetInstalledDriverVersion function entered.

2020-11-09::04:03:43::263    createScheduledTaskFromXMLContents                :748     ERROR    Failed to call CoInitializeEx 0x80010106

2020-11-09::04:03:43::263    createScheduledTaskFromXMLContents                :804     ERROR    Error saving the Task : 0x80070534

2020-11-09::04:03:44::901    InstallMan::InstallMan                            :1528        Starting install: "C:\AMD\Win7-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\BIN64\RadeonInstaller.exe"

2020-11-09::04:04:49::698    InstallMan::performMyState                        :1255        performMyState: IM_DETECTION

2020-11-09::04:04:53::360    CDetectionMgr::parseBuildHighletsXML              :2231    ERROR    --CDetectionMgr ->BuildHighlight JSON parsed successfully

2020-11-09::04:04:54::154    CDetectionMgr::performJsonParsing::<lambda_d3c2f55:571         ----CDetectionMgr -> Found ccc2_install.exe in C:\AMD\Win7-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\BIN64\..\Packages\Drivers\Display\W76A_INF\B354265

2020-11-09::04:05:23::637    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: DOT Net Framework 4.5   -- PID: W-06-0U03-000-006-022-001-00-25

2020-11-09::04:05:23::637    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD Display Driver   -- PID: W-06-0001-000-001-001-001-00-00

2020-11-09::04:05:23::637    CDetectionMgr::updateEligibleWorkAroundList       :2303    ERROR    WorkAround Eligible Package name: AMD Display Driver   -- PID: W-06-0001-000-001-001-001-00-00 -- WorkAround Stage : WA_POSTUNINSTALL,

2020-11-09::04:05:23::638    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD HDMI Audio driver   -- PID: W-06-0001-000-001-039-001-00-25

2020-11-09::04:05:23::638    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD Settings   -- PID: W-06-2U03-000-002-193-001-00-25

2020-11-09::04:05:23::638    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD Settings   -- PID: W-10-0U01-000-002-192-001-00-25

2020-11-09::04:05:23::638    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: Branding64   -- PID: W-10-0U03-000-002-194-001-00-25

2020-11-09::04:05:23::638    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: ACP Application   -- PID: W-06-1U01-000-002-184-000-00-25

2020-11-09::04:05:23::638    CDetectionMgr::updateEligibleWorkAroundList       :2303    ERROR    WorkAround Eligible Package name: ACP Application   -- PID: W-06-1U01-000-002-184-000-00-25 -- WorkAround Stage : WA_PREINSTALL,

2020-11-09::04:05:23::638    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD User Experience Program Installer   -- PID: W-06-1U00-000-002-227-001-00-25

2020-11-09::04:05:23::638    getLanguageCodeValue                              :3144    ERROR    Before split Language Code - DE-DE

2020-11-09::04:05:23::638    getLanguageCodeValue                              :3153    ERROR    After Split Language Code - DE

2020-11-09::04:05:23::638    InstallMan::getBuildInfoForUI                     :175     ERROR    Laguage code is : DE  

2020-11-09::04:05:23::718    InstallMan::performMyState                        :1446        Finished Process : 34.020545 seconds.

2020-11-09::04:05:23::815    sendGoogleAnalytics                               :988         Successfully sent HttpQueryInfo to: /r/collect?v=1&_v=j33&aip=0&a=153463489&t=event&ni=1&_s=1&dl=http%3A%2F%2Finstaller%2F&ul=de-DE&de=UTF-8&dt=driver-installer&ec=application&ea=launch&el=driver-installer&tid=UA-55985825-1&cd1=http%3A%2F%2Finstaller%2F&cd3=driverinstaller&cd17=(not%20set)&cd24=adult&cd35=(not%20set)&cd37=6819-00%7C%7C%7C%7C&cd38=1002%7C%7C%7C%7C&cd41=174b%7C%7C%7C%7C&cd42=AMD%20A10-6790K%20APU%20with%20Radeon(tm)%20HD%20Graphics%20&cd43=Windows7&cd44=64&cd45=de-DE&cd46=(not%20set)&cd47=(not%20set)&cd48=de-DE&cm1=(not%20set)&ds=INSTALLER&cid=ac931f59-890a-4152-b5ed-f8119542d6cf&an=INSTALLER&av=%7C19.50.29.27-200421a-354309E-RadeonSoftwareAdrenalin2020&z=9850502197

2020-11-09::04:05:26::725    InstallMan::isDisplayDriverEligibleToInstall      :2025    ERROR    Display driver Eligible to Install

2020-11-09::04:05:26::779    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: DOT Net Framework 4.5   -- PID: W-06-0U03-000-006-022-001-00-25

2020-11-09::04:05:26::779    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD Display Driver   -- PID: W-06-0001-000-001-001-001-00-00

2020-11-09::04:05:26::779    CDetectionMgr::updateEligibleWorkAroundList       :2303    ERROR    WorkAround Eligible Package name: AMD Display Driver   -- PID: W-06-0001-000-001-001-001-00-00 -- WorkAround Stage : WA_POSTUNINSTALL,

2020-11-09::04:05:26::779    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD HDMI Audio driver   -- PID: W-06-0001-000-001-039-001-00-25

2020-11-09::04:05:26::779    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD Settings   -- PID: W-06-2U03-000-002-193-001-00-25

2020-11-09::04:05:26::779    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD Settings   -- PID: W-10-0U01-000-002-192-001-00-25

2020-11-09::04:05:26::779    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: Branding64   -- PID: W-10-0U03-000-002-194-001-00-25

2020-11-09::04:05:26::779    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: ACP Application   -- PID: W-06-1U01-000-002-184-000-00-25

2020-11-09::04:05:26::779    CDetectionMgr::updateEligibleWorkAroundList       :2303    ERROR    WorkAround Eligible Package name: ACP Application   -- PID: W-06-1U01-000-002-184-000-00-25 -- WorkAround Stage : WA_PREINSTALL,

2020-11-09::04:05:26::779    CDetectionMgr::updateEligibleWorkAroundList       :2265    ERROR    Eligible Package name: AMD User Experience Program Installer   -- PID: W-06-1U00-000-002-227-001-00-25

2020-11-09::04:05:42::480    InstallMan::performMyState                        :1279        performMyState: IM_INSTALL

2020-11-09::04:05:42::588    ProgressEvent::StartEvent::<lambda_2297be43831d730:121         Starting event: PreInstall

2020-11-09::04:05:44::539    PackageMan::LoadAndExecutePluginDLL               :1141    ERROR      WA_PREINSTALL Stage WA STARTED FOR Install_ACPPlugin.dll

2020-11-09::04:05:44::539    PackageMan::LoadAndExecutePluginDLL               :1352    ERROR    WA_PREINSTALL Stage Load Library failed with Install_ACPPlugin.dll

2020-11-09::04:05:44::539    PackageMan::LoadAndExecutePluginDLL               :1357    ERROR    WA_PREINSTALL Stage WA END FOR Install_ACPPlugin.dll

2020-11-09::04:05:44::542    ProgressEvent::EndEvent::<lambda_19eb4161bac8c4e04:131         Finished event: PreInstall

2020-11-09::04:05:44::545    InstallMan::performInstall::<lambda_5d338abc98715d:385         --- InstallMan -> Performing multi threaded install

2020-11-09::04:05:44::545    ProgressEvent::StartEvent::<lambda_2297be43831d730:121         Starting event: Uninstall Previous Versions

2020-11-09::04:05:49::555    PackageMan::installPackages                       :379         ---PackageMan -> Starting the install of AMD Display Driver......

2020-11-09::04:08:01::105    PackageMan::uninstallMSI                          :1030        ---PackageMan -> Uninstall of related product ACP Application version 1.2.3.5 is successful.

2020-11-09::04:08:11::991    PackageMan::uninstallMSI                          :1030        ---PackageMan -> Uninstall of related product Branding64 version 1.00.0002 is successful.

2020-11-09::04:09:39::784    PackageMan::uninstallMSI                          :1030        ---PackageMan -> Uninstall of related product AMD Settings version 2020.0421.1645.30151 is successful.

2020-11-09::04:10:11::425    PackageMan::uninstallMSI                          :1030        ---PackageMan -> Uninstall of related product AMD Settings version 1.0.2 is successful.

2020-11-09::04:11:00::919    PackageMan::installDriver                         :775     ERROR    The driver install of C:\AMD\Win7-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\Packages\Drivers\Display\W76A_INF\C7354309.INF has failed. Error code returned: 0x000005B4. Corresponding HRESULT code: 0x800705B4.

2020-11-09::04:11:01::008    PackageMan::installPackages                       :483     ERROR    ---PackageMan -> Install of AMD Display Driver has failed. Error code = -2147023436 Dieser Vorgang wurde wegen Zeitüberschreitung zurückgegeben.

2020-11-09::04:11:20::530    InstallMan::performMyState                        :1470    ERROR    --- InstallMan -> Caught an AMD Exception. Error code to display to user: 1603. Debug hint: "UNABLE TO INSTALL DISPLAY DRIVER"

2020-11-09::04:11:20::580    sendGoogleAnalytics                               :988         Successfully sent HttpQueryInfo to: /r/collect?v=1&_v=j33&aip=0&a=153463489&t=event&ni=1&_s=1&dl=http%3A%2F%2Finstaller%2F&ul=de-DE&de=UTF-8&dt=driver-installer&ec=application&ea=installed&el=driver-installer&tid=UA-55985825-1&cd1=http%3A%2F%2Finstaller%2F&cd3=driverinstaller&cd17=dd%7C19.50.29.27-200421a-354309E-RadeonSoftwareAdrenalin2020&cd24=adult&cd35=(not%20set)&cd37=6819-00%7C%7C%7C%7C&cd38=1002%7C%7C%7C%7C&cd41=174b%7C%7C%7C%7C&cd42=AMD%20A10-6790K%20APU%20with%20Radeon(tm)%20HD%20Graphics%20&cd43=Windows7&cd44=64&cd45=de-DE&cd46=(not%20set)&cd47=(not%20set)&cd48=de-DE&cm1=(not%20set)&ds=INSTALLER&cid=ac931f59-890a-4152-b5ed-f8119542d6cf&an=INSTALLER&av=%7C19.50.29.27-200421a-354309E-RadeonSoftwareAdrenalin2020&z=8604203440

2020-11-09::04:11:29::315    InstallMan::~InstallMan                           :1534        Install has completed. Cleaning up.

0 Likes
1 Reply
piofran
Journeyman III
‎11-12-2020 12:52 PM

Hi there. well i'm no expert but what i would do in second place is try to resolve one or all of these:

Error 1603 can be caused by one or a combination of the following problems: ​

  • Graphics driver and software conflicts
  • False positives reported and blocked by antivirus software
  • Missing critical and/or important Windows updates
  • Corrupted Microsoft Visual C++ Redistributable files
  • Corrupted registry keys and/or system files

May be try uninstall the drivers from program files on control panel, check the antivirus, may be turn it off during installation, update windows, reinstall microsoft visual C++ Redistributable, (and as i dont know how to fix registry keys and or system files, last option is re-install windows, but if u know how ti fix them, try that)

But in first place, i would try to resolve the internet thing and try to "stop" the installation until internet is successfully connected.

If u are having that internet issue, in which u get the error because internet isn't connected fast enough, MAY BE if u create another windows user, when you reboot the PC instead of starting windows it will get you to the user selection menu, in which, i think, it will try to connect to internet but will not complete the AMD installation until you enter your user (this is just a guess). I'm bad redacting english so i hope u can understand what i mean with this.

 

 

0 Likes