PC Drivers & Software

healths · ‎08-17-2018

Hello everyone.
Bought a new Lenovo Ryzen7 laptop (Model is Ideapad 720S-13 ARR).
It has Windows 10 Home SL pre-installed. Once I've started to update my drivers from Lenovo website, i've noted that one of the devices was marked as failing in the Device manager.
https://i.imgur.com/GBmRbM4.png

(Sorry for Russian system GUI - it's SL)

From what I see, Windows updated have automatically downloaded AMD panel with driver information:

Radeon Settings Version - 2018.0209.1637.29893

Driver Packaging Version - 17.40.3601.1001-180209a1-324341C-Lenovo

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1624

Direct3D® Version - 9.14.10.01304

OpenGL® Version - 6.14.10.13497

OpenCL™ Version - 23.20.822.256

AMD Mantle Version - Not Available

AMD Mantle API Version - Not Available

AMD Audio Driver Version - 10.0.0.0

Vulkan™ Driver Version - 1.7.0

Vulkan™ API Version - 1.0.54

I've tried to resolve the issue with Lenovo support, so here are what steps we did so far:
1. Re-installed the latest driver from Lenovo website

https://pcsupport.lenovo.com/ru/en/products/LAPTOPS-AND-NETBOOKS/700-SERIES/720S-13ARR/downloads/DS5...

2. Used AMD clean-up tool to reinstall the drivers.

AMD Clean Uninstall Utility

3. Disabled ULPS in Windows registry

https://i.imgur.com/CLcwH5a.png

Currently Lenovo support recommends to reset laptop with their recovery tool.

Is there any way to keep troubleshooting this issue?

noodles59 · ‎08-17-2018

I doubt it's a driver issue - it's failing hardware hence return that laptop for a working one

healths · ‎08-20-2018

My initial suspicion on the driver was due to the fact that issue came up as soon as I've updated all of stock drivers to latest versions from Lenovo website.

No real option to refund the laptop unfortunately. I'll try to check with their service center to at least diagnose whether it's hardware or not.

PC Drivers & Software

AMD Audio CoProsessor: STATUS_DEVICE_POWER_FAILURE.