Hello everyone, my name is Rammy, I'm 32 years old. I've invested in a high-end PC, but this so-called powerful machine doesn't seem very cooperative. I'm experiencing black screen crashes followed by reboots, as well as freezes that require a hard reboot. I've been struggling with this issue for 4-5 months now (currently bald from pulling my hair out). Here are the details:
PC Configuration:
Processor: AMD Ryzen 7 7950X3D
AIO: Arctic Liquid Freezer III 360 A-RGB
Motherboard: MSI B650 Edge WiFi
RAM: Corsair 16GB x 4 (64GB DDR5 at 6000 MHz)
Graphics Card: Tested with multiple cards (NVIDIA 3080, NVIDIA 1050 Ti, AMD Radeon RX 7900 XTX)
Power Supply: NZXT 1200W (replaced a Corsair 1000W)
Storage Drives: Corsair 2TB NVMe, 4TB SSD, 2TB SSD, 2TB HDD, and a 10TB HDD
Operating System: Atlas OS (Windows 11 alternative; freezes also occurred on Windows 11)
Issue: Frequent, random freezes and black screen crashes, even after performing the following tests.
Tests Performed:
Processor:
- Tested with OCCT for multiple sessions, approximately one hour each, without any crashes. Temperatures were within safe limits.
Motherboard:
- Replaced the initial motherboard with a new, identical MSI B650 Edge WiFi. The issue persists.
RAM:
- Each RAM stick was tested with MemTest86, running for 7 hours without any reported errors.
- RAM was also tested using the built-in BIOS memory test, with no errors detected.
Graphics Cards:
- Tested with different GPUs: NVIDIA 3080, NVIDIA 1050 Ti, and AMD Radeon RX 7900 XTX. The freezes persist regardless of the GPU used.
- All GPUs were tested in another PC and functioned correctly, ruling them out as the source of the issue.
Power Supply:
- Tested with two power supplies: NZXT 1200W and Corsair 1000W. Both were also tested on another PC without any crashes.
Storage Drives:
- All storage drives (NVMe, SSDs, and HDDs) were tested with CrystalDiskInfo, which reported their health as "Excellent" or "Good."
USB and Network Ports:
- Only the keyboard and mouse are connected via USB. Multiple USB ports were tested, just in case.
- Tested Wi-Fi as an alternative to Ethernet, but the issue persisted.
- All network and USB ports appear to be functioning normally.
Windows Installations:
- Even with a fresh installation of Windows 11 (or Atlas OS), the freezes continue regardless of configuration or adjustments.
Additional Observations and Clues:
Despite exhaustive testing, the problem remains unsolved.
I heard a loud "click" before a crash on a few occasions. Could this be related to the AIO pump or an HDD?
During freezes or crashes, the only relevant information in the Windows Event Viewer is Kernel-Power ID 41.
Conclusion:
I'm seeking additional ideas or solutions from the community on how to resolve these freezes under Windows or Atlas OS.
Thank you in advance for your suggestions—you’re my only hope.