PC Building

[qulessgaming]

RMA Ryzen 9 7950X3D

How does one submit a case to RMA a CPU that is bad! I have troubleshooted all pathways for the no post and q code 68.

RMA

AMD Ryzen 9 7950X3D

**Troubleshooting steps are listed below**

Lian Li Hydroshift 360 AIO - Pre-Installed 3 ARGB Fans, Side-Mounted Coolant Pathway,2.88” LCD Screen 480 x 480 Res. Captured Images & Recorded Videos -LGA 1851,1700, 1200, AM5, AM4 -Black (HSLCD36RB)

GIGABYTE X670 AORUS Elite AX (AM5/ LGA 1718/ AMD/ X670/ ATX/ 5 Year Warranty/ DDR5/ Quad M.2/ PCIe 5.0/ USB 3.2 Gen2X2 Type-C/AMD WiFi 6E/ 2.5GbE LAN/Q-Flash Plus/M.2 EZ-Latch/Gaming Motherboard) 

(First Attempt) Default Bios q code 68

Removed 1 stick of RAM, same issue. Moved that stick of Ram to slot 4

Same issue

GIGABYTE X870 AORUS Elite WIFI7 AMD AM5 LGA 1718 Motherboard, ATX, DDR5, 4X M.2, PCIe 5.0, USB4, WIFI7, 2.5GbE LAN, EZ-Latch 

(Second Attempt) Default Bios q code 68

Removed 1 stick of RAM, same issue. Moved that stick of Ram to slot 4

Same issue

CORSAIR RM1000x Fully Modular ATX Power Supply - 80 PLUS Gold - Low-Noise Fan - Zero RPM - Black

G.SKILL Trident Z5 Neo RGB Series (AMD Expo & Intel XMP 3.0) DDR5 RAM 64GB (2x32GB) 6000MT/s CL36-36-36-96 1.35V Desktop Computer Memory U-DIMM - Matte Black (F5-6000J3636F32GX2-TZ5NR)  

MicroCenter 

01/24/2025 12pm-3:40 PM

13929 N Central Expy, Dallas, TX 75243

Martin A (Service Technician)

Test Board 

ASUS Prime B650-PLUS AMD B650 AM5 Ryzen™ Desktop 9000 8000 and 7000 ATX Motherboard, DDR5

G.SKILL Trident Z5 Neo RGB Series (AMD Expo & Intel XMP 3.0) DDR5 RAM 64GB (2x32GB) 6000MT/s CL36-36-36-96 1.35V Desktop Computer Memory U-DIMM - Matte Black (F5-6000J3636F32GX2-TZ5NR)  RAM passed

CPU No post 

BAD CPU

Receipt of Labor to troubleshoot CPU

[FunkZ]

Here are the steps to prepare for warranty service. Since it seems you've already performed troubleshooting and determined the processor is bad (per Microcenter) skip down to step 3, to collect the OPN and S/N from the processor or box. Then simply click the link for warranty service.

https://www.amd.com/en/resources/support-articles/warranty/PIB.html

[qulessgaming]

Thank you for the reply. Upon follwoing your steps and jumping to steps 3. After clicking the Request Warranty Service. I am them prompted with another page and a sign in request. Sign back in but it then basically takes me to a blank page. Attachment 1. Attachment 2 is of me clicking Claim History and Status.

There are no other selections for me to begin the Request Warranty Process.

Thank you

Q12

[FunkZ]

The account for warranty services is different from your AMD forums logon. If you have never created an account for warranty services previously, create a new account.