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Maya Discussions

dogman
Journeyman III
‎12-16-2018 01:58 AM

Windows 10 install hangs on registration

When trying to install the Maya plugin (v 2.5.245) at this screen I get the windows spinning cursor and no progress when clicking on any button ("Register...", "Next", or "Cancel"). I also tried registering from this link ​from google, but I got a non-helpful "Sorry, your submission had an error."

Weirdly, when I end the installer from Task Manager, I see the plugin in Maya and it works for CPU rendering (but not CPU/GPU or just GPU, for those I just get a black image, but that is a separate issue).

Installation hang screen

pastedImage_4.png

Link error

pastedImage_5.png

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1 Reply
david_s
Miniboss
‎03-05-2019 07:01 AM

Hi Dogman,

I have a couple questions that might help us reproduce this issue.

1.What Web Browser are you using?
2.Are you using any pop up blockers?
3.What is your hardware?
4.Are you using multiple GPUs?
5.Does the registration link work in different Web browsers, such as Edge, Chrome, or FireFox?

Small things to try:
1.Try to clean cookies and history in your Web browser.
2.Try to install the plugin on a different computer, if you have one to test.
If so, does it happen on all computers?

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